Secret Customer Technical Support Specialist (Help Desk)
Dahlgren, VAJob$20–33/hrSeen todaySeen in employer's feed today
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Job overview
Insight Global seeks a Secret Customer Technical Support Specialist to provide onsite desktop and help desk support for a federal program in Dahlgren, Virginia. The specialist will troubleshoot connectivity and account issues, support Active Directory user management, assist with IP address assignments, and track issues in a ticketing system. Candidates must have 2–5 years of relevant experience, an active Secret clearance, and an active IAT Level II certification.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
Insight Global is seeking a Secret Customer Technical Support Specialist (Help Desk) to support a federal program in Dahlgren, VA. This individual will provide onsite desktop and help desk support, troubleshoot user connectivity and account issues, support Active Directory user management, assist with IP address assignments, and track technical issues through a ticketing system. The candidate must have 2–5 years of IT/help desk experience, knowledge of LAN/WAN environments and DoD networking/security requirements, and strong communication skills when supporting end users. Candidates must also hold an active Secret clearance and an active IAT Level II certification. The pay for this role ranges from $20-$33/hour, based on experience.
Skills and Requirements
- 2–5 years of IT, help desk, desktop support, or related technical support experience
- Active Secret clearance
- Active IAT Level II certification
- High School Diploma
- Experience installing, maintaining, and administering systems in LAN/WAN environments
- Familiarity with DoD networking and security accreditation requirements
- Experience troubleshooting user connectivity and technical issues
- Experience supporting Active Directory/user account management
- Strong verbal communication and customer service skills
- Bachelor’s degree
- Experience with Remedy or another ticketing system
- Knowledge of IP address management
- Experience with Video Teleconferencing (VTC)
- Experience developing or maintaining SOPs
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].
How this job compares
Set against the 4,117 open Technical Support jobs on Olive Jobs, counted November 7, 2026.
- Pay
- This posting$20–33/hr
- Virginia median$28–39/hr53 hourly ranges
- US median$23–35/hr1,203 hourly ranges
This range's midpoint, $26.50/hr, is 21% below the Virginia median midpoint ($34/hr) — in the lowest quarter of Technical Support hourly ranges in Virginia.
- Openings
- Olive Jobs lists 186 open Technical Support jobs in Virginia and 4,117 across the US. 7% of them nationwide are listed as remote or flexible.
- Hiring the most in Virginia
- Apple26 open
- General Dynamics Information Technology9 open
- Chenega Corporation8 open
- Experience
- This posting asks for at least 2 years of experience; Technical Support postings that state a minimum ask for 3 years at the median (2,602 postings).
- Education
- 341 of the 4,117 open Technical Support jobs (8%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 7, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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