Strategic Benefits Program Manager - Health & Welfare Portfolio

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

The Strategic Benefits Program Manager manages assigned benefit program portfolios and serves as a primary Benefits Center of Excellence liaison to Shared Services, Communications, vendors, brokers, consultants, HR partners, and internal stakeholders. This role translates benefits strategy into program design, policy, operational alignment, vendor coordination, and communication. This position is responsible for evaluating benefit programs, identifying gaps, developing recommendations, and ensuring programs are designed, governed, and delivered effectively. The role operates within a Center of Excellence model and is not responsible for transactional benefits administration. Program assignments may include Health & Welfare or Retirement & Financial Wellness portfolios, depending on organizational need.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

Essential Functions

Core Responsibilities (All Program Managers):

• Manages assigned benefit program portfolios, ensuring alignment with organizational strategy and employee needs.

• Evaluates program effectiveness, vendor performance, employee experience, and cost implications.

• Conducts benchmarking, gap analysis, and research to support program recommendations.

• Develops program options, implementation plans, timelines, and leadership recommendations.

• Translates strategy into operational requirements, including impacts to systems, vendors, Shared Services, and communications.

• Serves as the Benefits COE liaison to Shared Services and ensures alignment between policy and operations.

• Owns policy, procedures, and compliance governance for assigned programs.

• Coordinates vendor, broker, and consultant interactions, including performance evaluation and implementation support.

• Provides subject matter expertise for employee communications and education strategies.

• Leads cross-functional benefit projects and change initiatives.

Program Area Focus: Health & Welfare Portfolio

• Designs and manages health and welfare programs, including medical, dental, vision, life, disability, and voluntary health-related plans.

• Leads plan design strategy, evaluating coverage options, cost structures, and employee experience to ensure competitive and effective programs.

• Monitors vendor performance and service delivery, ensuring alignment with program goals, contractual expectations, and employee needs.

• Supports and develops open enrollment strategy, including plan offerings, decision support, and employee engagement approaches.

• Analyzes healthcare utilization, claims trends, and population health data to inform program improvements and cost management strategies.

Knowledge / Skills / Abilities

• Advanced knowledge of employee benefits programs and plan design across multiple domains.

• Strong understanding of either health & welfare or retirement/financial wellness programs.

• Ability to assess program effectiveness and develop strategic recommendations.

• Knowledge of benefits regulations and compliance requirements (e.g., ERISA, ACA, IRS, DOL, HIPAA).

• Strong vendor management and project management skills.

• Ability to translate complex concepts into operational and employee-facing guidance.

• Strong analytical, problem-solving, and communication skills.

• Ability to influence across a matrixed organization without direct authority.

Qualifications

Required

• Bachelor’s degree in Human Resources, Business Administration, Finance, Health Administration, Public Administration, or a related field, or equivalent combination of education and experience.

• Minimum eight (8) years of progressively responsible experience in employee benefits, benefits consulting, or a related field.

• Experience supporting or managing benefit program design, vendor coordination, policy interpretation, compliance activities, or large-scale benefits initiatives.

• Experience working with cross-functional stakeholders including Shared Services, HRIS, Payroll, Finance, Legal, Communications, and external vendors or consultants.

• Demonstrated ability to lead projects, analyze complex issues, and develop actionable recommendations.

Qualifications (Preferred)

Preferred

• Experience in a large healthcare system, academic medical center, university, public employer, or complex matrixed organization.

• Experience in a Benefits Center of Expertise, Shared Services model, benefits consulting, or outsourced benefits administration environment.

• Experience supporting open enrollment strategy, benefits platforms, vendor transitions, RFP processes, or program redesign.

• Familiarity with systems such as Workday, PeopleSoft, or other benefits administration and ERP platforms.

• Professional certifications such as Certified Employee Benefits Specialist (CEBS), SHRM-CP, SHRM-SCP, Professional in Human Resources (PHR/SPHR), or project management certification.

• Experience preparing executive-level presentations, business cases, and implementation roadmaps.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Listening, Sitting, Speaking

Multi-lingual Candidates Welcomed

To inquire about this posting, email: [email protected]

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.

All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at:www.utah.edu/nondiscrimination/

Online reports may be submitted atoeo.utah.edu/

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Number 86553 Reg/Temp Regular Employment Type Full-Time Shift Day Work Schedule 8am - 4:30PM Monday - Friday Clinical/Non-Clinical Status Non-Clinical Location Name Business Services Building Workplace Set Up Hybrid City SALT LAKE CITY State UT Department COR ISC 05A HR Benefits Category Human Resources Workplace Set Up Hybrid