Senior Customer Configuration Specialist

ABOUT ARTERA Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera is an agentic company strengthening how healthcare providers communicate and care for patients. As an agentic partner, we bring over a decade of healthcare experience to address urgent workflows from day one and build custom solutions as healthcare providers’ needs evolve. Trusted by 1,000+ specialties, FQHCs, health systems, and federal agencies, Artera strengthens and protects and enhances patient relationships across every interaction - from intake and scheduling to referral management, post-visit care, and more.Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history!

Our award-winning culture: Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024, 2025); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025, 2026). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.

Applicants must be currently authorized and have the ability to provide proof of full-time, long-term authorization to work in the United States. We are unable to provide visa sponsorship or support visa transfers now or in the future.

About the Role Artera is seeking a Senior Customer Configuration Specialist to deliver technical solutions for complex, multi-product customer deployments. This is a customer-facing, consultative role. You’ll be the technical expert a provider organization’s IT, informatics, and operations teams meet with, bring hard questions to, and rely on to get their deployment right. You’ll lead implementation projects from kickoff through go-live, own the technical configuration, and work closely with our integration engineers and other technical teams. The relationship continues after launch. When customers have new technical needs, you’ll help them work out what they’re trying to accomplish, what their systems can support, and the best way to solve it with Artera.

Responsibilities

• Technical Advisory: Advise customers’ IT, informatics, and operations teams on new technical needs as they come up. Understand their goals, systems, and constraints, recommend a solution, and estimate the effort involved.

• Technical Project Leadership: Lead complex, multi-product implementations as the customer’s primary technical contact, from kickoff through go-live and post-launch stabilization. Own the technical plan, timeline, and critical path.

• Customer Communication: Run technical working sessions with customer stakeholders, including the difficult ones. Translate customer needs into platform configuration, and help customers weigh tradeoffs so they can make confident decisions.

• Platform, API & Interface Configuration: Configure Artera’s platform, APIs, and interface engines to meet complex customer requirements, troubleshoot unexpected behavior, and fine-tune configuration after launch.

• Cross-Team Coordination: Coordinate integration, network, and AI agent work on the customer’s behalf, giving them a single technical point of contact.

• Quality & Go-Live Readiness: Design and run test plans, set quality standards for configuration work, and confirm everything is ready before a customer goes live.

• Automation & Process Improvement: Find ways to make implementations faster and more consistent by building playbooks, templates, scripts, and AI-assisted workflows.

• Mentorship: Coach other specialists and serve as an escalation point on complex technical and customer work.

Requirements

• Education & Experience: Bachelor’s degree, or equivalent experience, with 3–5 years in a customer-facing technical role such as implementation, technical consulting, solutions engineering, or technical project management.

• Enterprise Delivery: A track record of independently delivering technical configuration for enterprise SaaS customers, ideally in healthcare.

• Technical Consulting: Proven ability to lead requirements conversations with technical and operational stakeholders and turn them into clear recommendations.

• Interoperability Standards: Deep proficiency with HL7v2, and working knowledge of FHIR and other common standards for healthcare data exchange.

• Interface Engine Proficiency: Hands-on experience with interface engines like Mirth or Atrium, including HL7 message mapping, writebacks, and troubleshooting message flow.

• API & Scripting: Strong working knowledge of REST APIs and Postman, and JavaScript for interface and configuration logic.

• Mentorship: Experience coaching or mentoring peers.

• AI Fluency: Advanced, everyday use of AI tools, including using AI to automate parts of your work.

• Core Competencies: Exceptional troubleshooting and analytical skills, and sound judgment working independently on ambiguous problems.

Bonus

• Experience with EHR systems such as MEDITECH, Oracle Health, Epic, athenaOne, NextGen, or eCW.

• Familiarity with interoperability tools like InterSystems IRIS or Rhapsody.

• Background in healthcare IT implementations, integrations, or system migrations.

• Experience building scripts, automation, or AI-driven tools.

• Solutions consulting or technical advisory experience.

What Success Looks Like You'll be joining customer calls and owning configurations within the first few weeks — not the first 90 days. You'll have absorbed a portfolio of complex implementations, built credibility with technical and operational stakeholders across your accounts, and run expansion scoping calls end-to-end without leaning on the Solutions Engineering team. Long-term, you're the reason configuration stops being a bottleneck and starts being a competitive advantage for our customers.

OUR APPROACH TO WORK LOCATION At Artera, we believe the best work happens when people are truly connected. Our AI services model has shown what’s possible when small, focused teams move fast together — the speed of collaboration, pace of career growth, and quality of what we build can become stronger when teams share space. As we grow, we want every new teammate to feel part of an in-person community from day one. That’s why we are focusing our U.S. hiring in three cities, where we are investing in offices and building strong local teams:

• Santa Barbara, CA (Our HQ)
• Seattle, WA
• Kansas City, KS/MO

Unless a role’s posting states otherwise, new U.S. roles are based in one of these three cities, and candidates should reside in (or be willing to relocate to) one of these areas. Each location follows an in-person schedule that reflects how our local teams work best; we’ll walk you through what to expect for your specific role and city during the interview process. Focusing on offices and hiring in a few locations, rather than spreading thin across many cities, lets us invest deeply in each one so every team has real community, mentorship, and momentum in person.

WORKING AT ARTERA Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more! Career development - Manager development resources, employee development funds Generous time off - Company holidays, Winter & Summer break, and flexible time off Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements, and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetics, protected veteran status, or any other protected status.

• Affirmative Action Plan: To review our company’s Affirmative Action Notice, please click here to view our Affirmative Action Notice.

• Know Your Rights: To view your rights as an applicant under federal equal employment opportunity laws, please view the official EEOC poster: Know Your Rights: Workplace Discrimination is Illegal.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind. Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to [email protected].

DATA PRIVACY Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.

SECURITY REQUIREMENTS All employees are responsible for protecting the confidentiality, integrity, and availability of the organization’s systems and data, including safeguarding Artera’s sensitive information such as, Personal identifiable Information (PII) and Protected Health Information (PHI). Those with specific security or privacy responsibilities must ensure compliance with organizational policies, regulatory requirements, and applicable standards and frameworks by implementing safeguards, monitoring for threats, reporting incidents, and addressing data handling risks or breaches.

115000 - 169000 USD a year

Compensation for this role will depend on geography and experience. This role will also include stock options and a variety of benefits.