Dispatch

Description We are looking for a detail-oriented Dispatch Coordinator to join a waste and environmental services organization in Cerritos, California. This contract opportunity is ideal for someone who can balance customer communication, scheduling accuracy, and billing support in a fast-paced transportation setting. The person in this role will help coordinate drayage activity, maintain precise order records, and serve as a reliable point of contact for customers, carriers, and internal teams.

Responsibilities:

• Coordinate incoming drayage requests by communicating with customers, confirming service needs, and arranging pickup and delivery schedules.

• Enter and maintain transportation orders in the company’s logistics system with a high level of accuracy while partnering closely with dispatch operations.

• Cross-check shipment details against customer paperwork, terminal activity, and steamship line timelines to ensure scheduling information is correct.

• Address customer questions related to delivery timing, accessorial charges, documentation, and service changes in a clear and timely manner.

• Track import and export booking activity, identify potential service disruptions, and escalate concerns to both leadership and customers when needed.

• Audit completed moves each day to confirm pricing, validate billing details, and align invoices with established customer rate agreements.

• Prepare and issue customer invoices within required turnaround times following container ingate completion.

• Support accounts receivable efforts by researching billing discrepancies and helping resolve invoice-related concerns.

• Contribute to smooth coordination across customer service, dispatch, and billing functions to keep loads moving efficiently. Requirements • Previous experience in dispatch, logistics coordination, transportation operations, or a similar customer-facing scheduling role.

• Strong customer service and communication skills, with the ability to manage multiple requests and priorities throughout the day.

• Bilingual Spanish skills are preferred.

• Familiarity with transportation, CRM, ERP, or dispatch software; experience with Profit Tools or CargoWise is preferred.

• Knowledge of drayage, customs, port terminal activity, or steamship line operations is highly valued.

• Experience working with carriers or shipping networks such as Maersk, Ocean One, or Ocean Network Express is a plus.

• Background in billing support, invoice review, or rate verification is preferred.

• High attention to detail and confidence working with order data, service documentation, and scheduling updates. TalentMatch®

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Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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