Scheduling Representative

Job Title: Scheduling RepresentativeJob Description

We are seeking a Scheduling Representative to handle inbound and outbound calls, assist customers, and schedule appointments. This role requires providing friendly, professional support while managing a high volume of calls.

Responsibilities

• Handle inbound and outbound calls to assist customers and schedule appointments.

• Provide friendly, professional support while managing high call volume.

• Document customer interactions accurately in CRM/software systems.

• Assist with customer concerns, follow-ups, and problem resolution.

• Stay up-to-date on services to provide accurate information.

• Communicate with team members, dispatch, and leadership as needed.

Essential Skills

• Comfortable on the phone and managing multiple calls.

• Strong communication skills with a positive, professional demeanor.

• Quick learner with new systems and technology.

• Ability to multitask, stay organized, and think on your feet.

• Team-oriented and dependable.

Additional Skills & Qualifications

• High school diploma or equivalent.

• Customer service or call center experience preferred (not required).

• Basic computer skills and ability to learn new tools.

• Comfortable making outbound calls.

Work Environment

The role is based in an office environment where you will utilize technologies such as CRM systems and Microsoft Office. You will work in a team-oriented setting and must be adaptable to new systems and technology.

Job Type & Location

This is a Contract to Hire position based out of Kodak, TN.

Pay and Benefits

The pay range for this position is $18.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Kodak, TN.

Application Deadline

This position is anticipated to close on Nov 17, 2026.

Workplace Type

This is a fully onsite position in Kodak,TN.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.