Helpdesk Consultant

Helpdesk Consultant

(Jobs in Columbia, SC)

Requirement id 159411

Job title Consultant

Job location in Columbia, SC

Skills required IT Support, Microsoft Office, Microsoft 365, Helpdesk

Open Date 26-Oct-2026

Close Date

Job type Contract

Duration 12 Months

Compensation DOE

Status requirement ---

Job interview type ---

Email Recruiter:coolsoft

Job Description Consultant: IT Support, Microsoft Office, Microsoft 365, Helpdesk

Start date: 11/30/2026

End Date : 12 Months from projected start date

Submission deadline: 11/2/2026 5:00:00 PM

Client Info: STO

Note:

*Interview Process: 1 Virtual followed by 1 Onsite Interview with a scenario-based questionnaire followed by 1 Final Onsite Interview with Senior Leadership

*Work Location: Fully Onsite

*Candidate location: Candidate must be a CURRENT SC resident. No relocation allowed.

Description:

Contract-to-hire placement of an IT operations and support professional, with intent to convert to a full-time state position upon successful completion of the contract period. The role provides front-line technical and customer service support to agency staff in a formal financial environment, resolving routine issues, escalating complex problems, and supporting day-to-day IT operations and initiatives under supervision.

Daily Duties / Responsibilities:

• Serve as the first point of contact for staff seeking IT assistance by phone, email, or in person.

• Aim to deliver consistent, high-touch support with a focus on first-response resolution.

• Troubleshoot and resolve routine issues with desktops, laptops, mobile devices, printers, and standard software applications.

• Escalate complex problems to senior IT staff or managed service providers while keeping users informed.

• Process account setup, password resets, and access requests in line with agency policies and security standards.

• Manage security and distribution group membership in line with agency access policies.

• Perform post-maintenance testing after managed service provider maintenance windows and report issues.

• Open, track, and follow up on tickets with managed service providers through resolution.

• Document requests, resolutions, and user feedback in the agencys ticketing system.

• Educate users on IT best practices, system usage, and agency technology

guidelines.

• Support IT initiatives and projects under supervision, such as equipment rollouts and software updates.

• Perform occasional break/fix and hardware support, including diagnosing, repairing, or replacing desktops, laptops, peripherals, and mobile devices, and coordinating warranty or vendor repairs.

• Maintain IT asset inventory, including tracking equipment assignment, receipt,

deployment, and retirement, and keep inventory records accurate and audit-ready

• Maintain strict confidentiality and security when handling sensitive financial and accounting data.

• Monitor and perform occasional rotating after-hours work to address incidents, support system maintenance, and meet deadlines.

Work Mode (Hybrid, Onsite, Remote):

Onsite – 1200 Senate Street, Columbia, SC; Monday–Friday, 8:30 AM–5:00 PM.

Required Skills (Rank in order of Importance):

1. 2+ years of help desk or IT support experience

2. Working knowledge of Windows operating systems, Microsoft

Office/Microsoft 365, and general IT support practices

Preferred Skills (Rank in order of Importance):

1. Experience in a customer-facing role (IT, banking, finance, or another

professional service industry)

1. Experience with help desk software and ticketing systems

2. Exposure to Active Directory, Microsoft Entra ID, and Intune for

account and device management

1. Experience working with managed service providers or submitting and

tracking vendor tickets

Additional Skills:

Patience, empathy, and professionalism with all users; clear verbal and written communication; curiosity and resourcefulness in problem-solving, with sound judgment on when to escalate. Candidates must be able to pass a background and credit check prior to start. Commitment to integrity, confidentiality, and attention to detail in a government and fi

Call502-379-4456 Ext 100for more details. Please provide Requirement id: 159411 while calling.

EOE Protected Veterans/Disability