Social Media Care Specialist (Salt Lake)
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Job overview
The Social Media Care Specialist handles customer care by resolving questions and inquiries received through Marriott’s social channels. The role engages guests proactively, builds trust and loyalty, and protects Marriott’s reputation. It partners with Customer Engagement Centers and corporate stakeholders to strengthen the company’s social media presence. The position requires living within 50 miles of the Midvale location.
Skills & qualifications
Skills
Qualifications
Full job description
Additional Information Must live within 50 miles of this location.
Job Number 26141562
Job Category Reservations
Location 910 W Legacy Center Way Ste 100, Midvale UT 84047, United States VIEW ON MAP (https://www.google.com/maps?q=910%20W%20Legacy%20Center%20Way%20Ste%20100%2C%20Midvale%20UT%2084047%2C%20United%20States)
Schedule Full Time
Located Remotely? Y
Position Type Non-Management
Expiration Date: 11/05/2026
JOB SUMMARY
JOB SUMMARY
The Social Media Care Specialist is responsible for reactive and proactive customer care by resolving questions or inquiries that come through Marriott’s social channels.
The Social Media Care Specialist is savvy in the latest social media engagement trends and takes a proactive approach to build trust, loyalty, and advocacy by engaging guests where they are, shaping meaningful conversations, and protecting Marriott’s reputation in real time. They will positively represent Marriott online — while partnering closely with the relevant Customer Engagement Centers (CECs) and Corporate stakeholders, to strengthen social media presence.
CANDIDATE PROFILE ** **
Education and Experience ** **
** ** Required
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High school diploma/G.E.D. equivalent, secondary education, certificate, or local equivalent.
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At least one-year of related work experience, preferably in a customer service or service recovery environment. No supervisory experience is required
Preferred
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Customer Service Experience
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Familiarity with social media platforms and community management tools
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Experience with social listening or sentiment analysis
CORE WORK ACTIVITIES ** **
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Review, research, and respond to customer inquiries, concerns, and feedback through approved social media channels.
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Manage and document customer cases from initial social media contact through resolution. This may require utilizing a variety of communication channels, including but not limited to: social media, email, telephone, etc.
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Create and publish approved engagement content and participate in online conversations to support brand community initiatives.
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Participate in social listening, customer feedback reviews, and process improvement activities.
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Analyze customer feedback and communicate recurring issues, trends, and observations to leadership.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
How this job compares
Set against the 78,500 open Customer Service jobs on Olive Jobs, counted October 31, 2026.
- Pay
- This postingNot listed
- Utah median$43–51K/yr29 salary ranges
- Utah median$17–22/hr263 hourly ranges
- Openings
- Olive Jobs lists 800 open Customer Service jobs in Utah and 78,500 across the US. Under 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Utah
- Dollar Tree89 open
- Walmart65 open
- McDonald's63 open
- Experience
- This posting asks for at least 1 year of experience; Customer Service postings that state a minimum ask for 1 year at the median (10,101 postings).
- Education
- This posting asks for a high school diploma; 14,509 of the 78,500 open Customer Service jobs (18%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on October 31, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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