Bilingual Spanish / English work-from-home Inbound Support

As a Customer Experience Specialist, you will be responsible for managing customer queries and complaints with a high level of professionalism. This role involves assisting customers with inbound product orders and other interactions while maintaining positive performance standards. Responsibilities: Manage customer questions about products, business plans, and promotions in a professional manner. Process orders, create new accounts, and handle returns. Upsell products, promotions, and services. Resolve and de-escalate issues to provide an outstanding customer experience. Document customer interactions for auditing purposes. Complete daily training and stay up-to-date on promotions Working hours: 8:00 AM - 6:00 PM (Various Shifts Available) Skills: Have basic knowledge of Direct Sales. Be proficient in Microsoft Office and have typing skills of 30+ wpm. Education: High School Experience: 1-4 years Qualifications: Must be bilingual in English/Spanish with advanced proficiency in speaking, reading, and writing Spanish. Possess strong listening, comprehension, and customer service skills. A high school diploma or equivalent is required. A college degree is not needed. Must live in Utah within one hour of the Lehi or Spanish Fork office. Must have access to high-speed internet (minimum 100 Mbps download speed). Must have a private, distraction-free space for remote work. If you're a passionate and professional individual who meets these qualifications, apply now to have us review your resume!