Care Coordinator- LPN

Benefits:

• Dental insurance

• Health insurance

• Paid time off

• Savings bank

• Training & development

• Vision insurance

Right at Home Des Moines is looking for a Care Coordinator to join our team! The Care Coordinator is responsible for developing and managing the client care plan; creating extraordinary client experiences; and communicating with clients, families, care partners and referral sources. Plays an integral role in interfacing clients and families to ensure safe, appropriate, and meaningful care is provided. Serves as a mentor to caregivers and supports their care delivery. Maintains a calm, positive demeanor always and can effectively multitask in a high functioning office environment.

ESSENTIAL FUNCTIONS FOR CARE COORDINATOR

• Conducts client and family consultations and draws out client and family needs, routines and preferences related to their care plan.

• Effectively communicates care plan with clients, families, caregivers and collaborates with Clinical Manager.

• Ensure clients, families, office staff and care partners have the information they need to create extraordinary client experiences.

• Supports Scheduling Manager to match appropriate caregivers with clients and update clients in a timely manner regarding schedule changes or other updates.

• Engages with prospects looking for care.

• Participates in Client Satisfaction program.

• Identifies and reports opportunities to improve client experience.

• Serves as an on-call coordinator on rotating basis with other office staff.

• Conducts client quality calls and provides follow-up as needed to family members, caregivers, and others.

• Works to secure Google reviews from clients and/or their families for Google business page.

• Participates in marketing and community activities.

• Actively listens to, and communicates with, new and existing clients, family members, care partners and referral sources to ensure the highest quality of service is being provided.

• Acknowledges, manages, and investigates client and/or family complaints and completes associated documentation within 48 hours.

• Actively listens to, and communicates with the concerns of caregivers, establishing good relationships with the goal of retaining current care staff.

• Maintains complete, accurate and timely client records in EMR.

• Uses tags appropriately in EMR for data collection and reporting.

• Maintains compliance with applicable laws and regulations and agency policies and procedures.

• Participate in orientation and training for new caregivers.

• Provide nurse delegation training during onboarding with new hires as well as in the field based on clients' needs.

• Provide ongoing training and mentorship to caregivers, participate in yearly skills fair.

• Collaborate with other office staff to complete tasks for growing the number of clients and caregivers.

• Conducts client introductory and supplemental visits on an as-needed basis.

• Mentors caregivers and positively communicates opportunities to improve the client experience.

• Minimizes caregiver turnover through effective mentoring, relationship building and communication skills with assigned caregivers.

EDUCATION/ SKILLS/ ABILITIES/ AVAILABILITY OF CARE COORDINATOR

• Licensed Professional Nurse license in good standing required.

• Basic office and computer skills and organizational abilities.

• Excellent interpersonal relations abilities. Excellent telephone skills.

• Have a valid driver's license and use of insured automobile.

• Knowledge of common medical terminology. And home health experience preferred.

• Able to work independently, demonstrating sound judgment.

• Read, write, speak and understand English as needed for the job.

• Be available as required for on-call duty outside of normal office hours.

COMPENSATION AND BENEFITS FOR CARE COORDINATOR

• Salaried position with competitive pay based on experience

• PTO

• Paid Holidays

• Health Insurance

• Savings Plan

• Same day pay with Tapcheck

• Ongoing paid training and development, opportunities for growth

• Recognition, celebrations, and great team interactions!

IND123