Executive Support Technician
Washington, DCJob$40–80K/yrSeen 1w agoSeen in employer's feed 5 days ago
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At a glance
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Requirements
Credentials this posting asks for.
Job overview
SAIC seeks an Executive Desktop Support Technician to provide executive-level IT support for FDIC leadership and priority stakeholders. The role addresses technical issues onsite and remotely, supports critical platforms and mobile devices, and contributes to system performance and reliability. The position is 100% onsite in Washington, D.C., with hours that may fall between 6:00 a.m. and 8:00 p.m.; U.S. citizenship and the ability to obtain and maintain a Public Trust clearance are required.
Skills & qualifications
Skills
Qualifications
Full job description
Description
SAIC is proud to partner with the Federal Deposit Insurance Corporation (FDIC) under the Information Security Services (ISS) contract, delivering innovative solutions to strengthen and safeguard the nation's banking system. We are seeking an Executive Desktop Support Technicians to provide exceptional IT services to our clients, with a focus on executive-level customer service and support. As part of this role, you will address technical issues both onsite and remotely, ensuring system performance and reliability. Your work will contribute to maintaining operational excellence for the FDIC's executive leadership and priority stakeholders.
Primary Responsibilities:
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Deliver Client Services and Executive Support for both onsite and remote users, ensuring efficient and timely resolution of reported issues.
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Provide after-hours and as-needed availability per client volume trends to ensure uninterrupted support.
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Troubleshoot and resolve incidents: Triage and address technical issues in a professional and timely manner, adhering to established procedures and service level agreements (SLAs).
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Maintain clear and professional communication via tools such as ServiceNow, email, or phone to document issue resolutions and provide updates to clients.
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Escalate recurring incidents and service gaps to initiate Problem records, ensuring trends are addressed and resolved effectively.
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Keep asset management systems up-to-date by recording device assignments, usage status, and real-time updates.
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Collaborate with clients, peers, and leadership to ensure prompt, accurate information sharing and issue resolution.
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Document troubleshooting actions and solutions in the IT Management System (IMS) to maintain operational visibility and efficiency.
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Support critical platforms and tools, including Microsoft Intune, Active Directory, and VPN technologies.
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Provide support for mobile devices, including iPhones, iPads, and wireless troubleshooting.
Qualifications
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Associates degree and 6 years of related experience. Additional experience may be considered in lieu of a degree.
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A minimum of four years of deskside support experience; at least one year of Executive VIP support experience is preferred.
Technical Skills and Expertise:
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Proficient troubleshooting of Microsoft Windows 11.
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Experience with the installation and configuration of new hardware and software in a Windows enterprise environment.
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Knowledge of smart cards/PIV cards, including setup and troubleshooting.
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Strong understanding and hands-on experience with Microsoft Office 365, VPN technologies, and Active Directory management.
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Familiarity with Microsoft Intune and remote support tools.
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Mobile device support expertise, including iPhones, iPads, and wireless troubleshooting.
Soft Skills:
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Exceptional customer service skills, with the ability to communicate effectively and professionally with clients and other teams.
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Strong verbal and written communication abilities, with a focus on clear documentation and collaboration.
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A proactive, problem-solving mindset with a keen attention to detail and the ability to work under
Other Job Details:
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Position will be 100% on-site in Washington, D.C.
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Hours may be within shift hours of 6:00 a.m. to 8:00 p.m.
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U.S. Citizenship is required
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Must be able to obtain and maintain a Public Trust clearance
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
REQNUMBER: 2618571
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
How this job compares
Set against the 2,818 open IT Support jobs on Olive Jobs, counted November 7, 2026.
- Pay
- This posting$40–80K/yr
- Washington, D.C. median$65–95K/yr27 salary ranges
- US median$72–100K/yr909 salary ranges
This range's midpoint, $60K, is 26% below the Washington, D.C. median midpoint ($81K) — in the lowest quarter of IT Support salary ranges in Washington, D.C..
- Openings
- Olive Jobs lists 55 open IT Support jobs in Washington, D.C. and 2,818 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in Washington, D.C.
- CGS Federal6 open
- General Dynamics Information Technology4 open
- SAIC (this employer)4 open
- Experience
- This posting asks for at least 6 years of experience — more than three in four IT Support postings that state a minimum ask for (median 2 years, across 1,940 postings).
- Education
- 270 of the 2,818 open IT Support jobs (10%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 7, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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