Maintenance and Event Specialist

Job Duties

Position: Maintenance and Event Specialist

Salary: $25-27/ hour

Schedule: The schedule is primarily evening and weekend hours

Location: In person, St. Paul

WHO WE ARE

For more than 125 years, Neighborhood House has partnered with families in St. Paul to ensure access to essential services, including food, housing, education, and opportunities. Today, we serve more than 30,000 individuals annually across six neighborhoods, striving for a community where everyone can thrive.

POSITION SUMMARY

The Maintenance and Events Specialist helps ensure Neighborhood House facilities are clean, safe, well-maintained, and welcoming for participants, staff, and visitors. This position performs routine cleaning and maintenance, supports event setup and operations, and takes an active role in facility safety and security, including responding to incidents, de-escalating conflicts, and assisting with emergencies. Through responsive guest service and a commitment to radical hospitality, this role helps create safe, accessible, and welcoming spaces for all.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service

• Welcome and interact with facility users, provide directions, and answer questions.

• Greet event rental customers and provide an overview of room features, including audiovisual.

• Address user concerns and requests promptly, escalating when necessary.

• Cover the Welcome Desk when requested (e.g. break coverage).

Cleaning

• Maintain the cleanliness, safety, and overall condition of Neighborhood House facilities and surrounding grounds.

• Perform routine cleaning, including restrooms, common areas, offices, kitchens, meeting rooms, and activity spaces.

• In coordination with the Director, maintain adequate supplies of cleaning products, paper goods, maintenance materials, and other facility-related supplies.

Maintenance

• Perform basic repairs and maintenance, such as replacing light bulbs, adjusting fixtures, minor plumbing repairs, painting, and other general upkeep.

• Assist with seasonal maintenance, including snow and ice removal, landscaping, lawn care, and preparation of outdoor spaces.

• Safely operate and maintain cleaning tools, maintenance equipment, and other facility equipment.

• Maintain accurate records of inspections, repairs, supply usage, incidents, and other facility activities as required.

Safety and Security

• Maintain a positive presence that conveys our facilities are safe and welcoming spaces.

• Coordinate with other team members, particularly the Director of Facility Maintenance & Events and Guest Service staff, to provide a safe and secure environment.

• Identify safety hazards and security vulnerabilities and take corrective action to mitigate them, working with colleagues if time permits. Report deficiencies to leadership and document them via incident reports and work orders.

• Take proper actions during incidents and crisis interventions to achieve the safest possible outcomes for participants, guests, volunteers, and staff using the least invasive measures possible.

• Assist with emergencies and disasters that may affect the facilities, including crowd control and evacuations.

• Follow established health, safety, sanitation, and emergency procedures.

• Help ensure entrances, walkways, parking areas, and activity spaces are safe and accessible for participants, staff, volunteers, and visitors by participating in regular security checks of the buildings and grounds, including entrances and parking facilities.

• Secure buildings and facilities according to established opening, closing, and access procedures.

Event Set-up

• Set up and take down rooms, tables, chairs, equipment, and supplies for programs, meetings, events, and community activities.

• Set up and take down tents, tables, and other outdoor event equipment for programs and community events.

• Support conference and event room technology, video conferencing systems, and office audiovisual equipment.

• Help prepare the facility for special events and ensure spaces are returned to proper condition afterward.

EXPERIENCE AND SKILLS

Required Qualifications

• 1-2 years’ experience in de-escalation roles or equivalent.

• Must have valid driver’s license and the ability to pass a driving record background check.

• Excellent teamwork and collaboration; ability to motivate and collaborate with colleagues and volunteers.

• Ability to work independently and as part of a team.

• Strong critical thinking and problem-solving skills

• Ability to prioritize tasks

Desired Qualifications

• 1 year Customer Service experience

• 1 year Cleaning and Maintenance Experience

• Six months experience working with commercial cleaning equipment.

• 1 year experience working with diverse cultures and backgrounds.

• 1 year experience working in a multi-functional facility.

WORK LOCATION

This in-person role is based in St. Paul, MN.

BACKGROUND CHECK REQUIREMENT

Neighborhood House is required to conduct background checks on all final candidates because of our work with youth and families. We understand that past events may have occurred, and we don’t want this to deter you from applying. The outcome of background checks does not automatically disqualify a candidate, and we are open to a conversation to discuss the results.

NEIGHBORHOOD HOUSE IS AN EQUAL OPPORTUNITY EMPLOYER

Neighborhood House is committed to attracting and retaining employees with varying identities and backgrounds. The Neighborhood House provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, gender expression or any other status protected by law.

WE’D LIKE TO MEET YOU

Don't meet every requirement listed in this job description? Do you think your experience level is not where it needs to be? Studies show that women and people of color are less likely to apply for jobs unless they believe they meet every single qualification. Neighborhood House is committed to fostering a diverse, inclusive, and equitable workplace. If you're interested in this position but your experience doesn't align perfectly with all the qualifications in the job description, we encourage you to apply anyway. The right role for you might be just around the corner.

Minimum Education Required

N/A

Minimum Experience Required

• 1-2 years’ experience in de-escalation roles or equivalent.

Shift

Second (Evening)

Number of Openings

1

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

Yes

Physical Required

No

Drug Test Required

No

Compensation

$25.00 - $27.00 / Hourly

Postal Code

55107

Job Type

Full Time

Place of Work

On-site

Requisition ID

MES

Job Benefits

Health insurance, paid time off, retirement benefits, etc.