Robotics Hardware Support Engineer, Robotics Technical Services

Description

Application deadline: Nov 16, 2026

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Robotics Technical Services (RTS).

We are a smart team of doers who work passionately to apply advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even imagine yet. The RTS Field Support team provides critical support to internal fulfillment and transportation network customers relying on advanced robotics technology.

In this role, you serve as the vital link between on-site technicians and RTS engineering teams, ensuring maximum performance of advanced robotics systems. You will launch new systems, develop preventative maintenance procedures, ensure spare part availability, proactively monitor system performance, provide troubleshooting support, and drive continuous improvement initiatives across Amazon's fulfillment network. You will establish standard operating procedures, performance metrics, and feedback mechanisms that enable the RTS team to scale effectively. Working closely with technical support teams and regional support managers, you will build a cohesive organization responsible for the safety, reliability, and performance of emerging robotics technology. This role requires independent judgment and comfort working with ambiguity in a complex, fast-paced, high-throughput environment where multi-tasking is essential.

A day in the life

Provide on-site support for new product implementations, upgrades, hardware audits, and troubleshooting for advanced robotics systems

Partner with site-level RME teams to maximize advanced robotics system performance

Identify, analyze, and resolve mechanical and system issues across the RTS product suite

Design and implement electro-mechanical tools, fixtures, and diagnostic solutions to minimize troubleshooting and machine downtime

Develop and implement proactive monitoring tools to measure safety, reliability, and performance of advanced robotics systems

Create escalation processes, standard operating procedures, and preventative maintenance protocols for the RTS product suite

Design and lead training sessions and develop training content for on-site RME teams

Develop and implement spare parts management systems and processes

Produce performance reports and provide "voice of the customer" feedback to development and support teams

Up to 50% travel expected

About the team

Your day begins by reviewing system performance reports for your region. Perhaps the metrics dashboard revealed unusual performance at a facility or spare parts dropped below threshold at a site. You analyze metrics to identify trends and risks, developing de-risking actions for leadership's weekly business review. You troubleshoot with RME technicians via video, walking them through diagnostic procedures. On-site, you conduct hardware audits for new deployments, gathering customer feedback. Afternoons include designing tools, optimizing processes, and coordinating with regional managers on scaling strategies. Throughout, you're the critical link between field technicians and engineering teams.

Basic Qualifications

• 2+ years of Linux systems administration and/or development experience

• 1+ years of work in at least two of these languages: Python, Java, Perl, PHP, Ruby or Bash/Shell experience

• Bachelor's degree in Computer Science or other technical degree or related experience

• Knowledge of networking fundamentals

• Experience working in a 24/7 production environment

• Experience in Linux systems administration and/or development

• Experience working in at least two of these languages: Python, Java, Perl, PHP, Ruby or Bash/Shell

Preferred Qualifications

• 2+ years of site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration experience

• 1+ years of building scripts, tooling, and automation for large-scale computing environments experience

• Knowledge of configuration management systems, such as Puppet, Chef, Ansible, or related systems

• Experience in site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration

• Experience in network capture and systems troubleshooting

• Experience building scripts, tooling, and automation for large-scale computing environments

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

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USA, NV, Las Vegas - 82,400.00 - 144,100.00 USD annually