Regional Human Resources Director - Legends Global Merchandise (LGM)

THE ROLE: Regional Human Resources Director – Legends Global Merchandise (LGM) LOCATION: Indianapolis, IN WORK ENVIRONMENT & TRAVEL: ON-SITE (INDIANAPOLIS, IN)

ABOUT LEGENDS GLOBAL Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated suite of premium services through a white-label model that keeps our partners front and center — from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking.

With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale, expertise, and connectivity to help our partners grow. The Legends Global Way guides how we operate: Align, Scale, Connect, Team, Win — shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day.

ABOUT THE ROLE The Regional Human Resources Director (RHRD) is a critical position linking our people & talent strategies with business success. This role is responsible for the overall administration, coordination, and execution of Human Resources for the Legends Global Merchandise (LGM) office in Indianapolis, IN, as well as at venues and events around the country. The Regional HR Director partners with operations leaders across their respective venues/work areas and provides advice and counsel on a wide variety of HR areas to maximize organizational performance and to cultivate Legends culture. He/she provides expert recommendations, counsel, and coaching to managers and employees (union and non-union) on all HR matters including but not limited to areas of performance management, employee relations, HR policies and procedures, training & development, employee engagement, and staffing & recruitment.

He/she will proactively anticipate labor/employee relations issues and provide timely and appropriate counsel to resolve them. The Regional HR Director is also responsible for building bench strength in the organization through the identification, recruitment, and development of top talent. This role is responsible for partnering with Executive Director of HR and Regional HR Directors in driving critical organizational change, cultivating Legends unique organizational culture and implementing Legends people strategy and initiatives across his/her area of responsibility. This role will manage a team of local HR professionals and ensure continued growth and development for his/her direct and indirect reports.

WHAT YOU’LL DO (KEY RESPONSIBILITIES & OUTCOMES)

• Act as a constant conduit for communication between key leaders. Demonstrate depth of knowledge in functional HR areas: employee relations, compensation & benefits, training and development, workforce planning, strategic staffing/recruitment and apply that knowledge to lead others towards successful solutions.
• Establish and maintain positive employee relations strategies that support the business objectives, while creating an environment of trust and engagement. Ensure appropriate polices and processes are in place to meet all legal obligations (company, local, state, and federal), minimize organizational risk, and provide a safe and secure work environment for employees. Ensure proper preparation of information requested or required.
• Be visible and focused on external recruitment balancing short term and long-term talent planning, on-boarding and diversifying talent levels.
• Partner with Department Managers and the Corporate HR department to ensure proper onboarding of all full-time, part-time, and seasonal staff.
• Identify strategic positions and ensure talent action plans are in place at all times (balancing both internal succession planning, external recruiting practices, bench strength assessment).
• Manage performance review process. Partner with business leads to ensure employees are aware of broader organizational priorities. Reinforce a constant feedback culture. Review, guide and advise management regarding hires, promotions, transfers, and terminations.
• Administers various human resources policies, and procedures for all employees and assists in development and implementation of HR and operational plans.
• Create and maintain LGM specific organizational materials and documents including policies, programs, procedures, etc.
• Responsible for ensuring compliance with and advising managers on all federal, state, and company specific regulations including wage & hour, DOT, sexual and workplace harassment, equal employment, discrimination, etc.
• Partners with and consult with legal counsel as needed to ensure successful resolution of labor/employee relations issues.
• Advise department managers on carrying out their responsibilities regarding employee relations, performance management, staffing, etc.
• Serve as a link between management and employees in resolving employee questions, employee and labor relations complaints, and other workplace concerns/needs.
• Oversee hiring processes including new employee onboarding and orientation and employee separations including exit interviews.
• Recommends, evaluates, and participates in staff development.
• Manage Legends Global Merchandise HR team in Indianapolis and other locations as applicable.
• Participates in developing department goals, objectives, and systems.
• Participates in various committees and special projects.

WHAT YOU BRING (QUALIFICATIONS & EXPERIENCE)

• The ideal candidate has a minimum of (10) ten years’ progressive human resources experience, preferably with high-volume, multi-unit responsibility with heavy emphasis on leaves of absence and employee relations, including conducting investigations and resolving complex employee issues.
• Experience leading and developing a team of HR professionals within merchandising/retail, e-commerce, or events spaces highly preferred.
• Outstanding leadership skills with a high capacity for managing and prioritizing multiple projects simultaneously, influencing and gaining credibility with all levels of employees, management, union representatives and clients.
• Ensure human resource compliance with federal, state, and local laws. Work with the corporate legal team as needed to mitigate human resource-related risks throughout the region.
• Detail-oriented and extremely organized with the ability to learn new programs and procedures quickly.
• Strong interpersonal and customer service skills, business acumen, organizational savvy, and have sensitivity dealing with confidential information.
• Must be flexible to occasionally work extended hours due to business requirements including nights, weekends and holidays.
• Willingness to travel (up to 10% travel)
• Experience in a union work environment preferred, but not required.
• May lead or participate in special projects and perform other duties as assigned.
• Strong PC skills (especially Microsoft Word, Excel, and PowerPoint); experience with timekeeping and HRIS preferred (UltiPro and/or Workday and ABI Mastermind a plus).
• Bachelor’s degree preferred; HR related degree a plus
• SHRM Certified Professional (SHRM-CP) or HRCI Professional in Human Resources (PHR) strongly preferred

At Legends Global, our people power every success. You’ll work alongside exceptional talent, learn from world-leading experts, and contribute to projects that set the standard across sports, entertainment, hospitality, and live experiences. If you’re driven to operate at the highest level, build with purpose, and help partners win on the biggest stages, you’ll thrive here.

COMPENSATION Legends Global offers a competitive salary commensurate with experience, skills, and qualifications. Legends Global offers a competitive total rewards package, including medical, vision, dental, paid time off, and 401K.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.