IT Business Analyst II

The South Carolina Public Employee Benefit Authority (PEBA) is the administrator and co-trustee of retirement and insurance programs for over half a million active and retired public employees of the State of South Carolina and their dependents.

Under general supervision of the Operational Research and Development Manager, this position will serve as a business resource for internal stakeholders in the evaluation and development of effective, efficient business models and associated technical systems and solutions through core business analyst skills and specialized domain knowledge. This position is responsible for analysis and design to meet business user needs and works independently as well as on teams, establishing and maintaining positive, productive working relationships.

Job duties include:

• Interprets and translates business needs through research, analysis, and development of functional business requirements and technical specifications aligned with strategic initiatives of the organization and documents in a format that can be shared with stakeholders and configuration team. Serves as liaison for business units, technology teams and support teams to ensure delivery of required specifications.

• Works with senior business analysts to identify, evaluate, document and verify business process needs. Assesses current state business processes and analyzes critical details to support gap analysis. Documents tasks and workflows.

• Leads continuous innovation efforts for effective, efficient business processes through clear scope definition. Reviews with key business and technology stakeholders for buy-in and sign-off. Assists in development of performance metrics.

• Coordinates business unit testing for changes in operational support systems. Develops and executes test plans using test scripts and test case scenarios and ensures they represent a clear understanding of the functional requirements, maps to the business need, meets essential quality standards and are approved by all relevant stakeholders. Drives, designs and reviews test cases, processes change requests and facilitates user acceptance.

• Prepares business users for change by creating business process documentation and coordinates training to ensure understanding of processes and procedural changes. Provides consistent, frequent communication and support to business users.

• Validates and verifies through testing that requirements are configured and operating as expected.

A bachelor’s degree in business administration, management science, computer science or related field and at least three years’ experience in business process analysis and improvement and exposure to project management principles and methodologies.

• Ability to manage multiple tasks and priorities to meet schedules and deadlines.
• Ability to conduct gap analysis and understand complex automated systems.
• Ability to analyze and reduce to logical order moderately complex business processes.
• Ability to assist with identifying and resolving problems through root cause analysis.
• Ability to communicate in a clear and concise manner both orally and written.
• Reliable, self-starter with a strong work ethic.In addition to 13 paid holidays, this position is eligible for comprehensive insurance programs, retirement plans, and a generous paid leave program.