Business Analyst - Digital Commercial Solutions

Job Duties

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!

Daikin Applied is seeking a talented and eagerBusiness Analyst - Digital Commercial Solutions.The Business Analyst - Digital Commercial Solutions should be motivated, detail-oriented, and customer-focused. You'll play a key role in supporting our Digital Commercial Solutions Team by helping to enhance our Customers' Experiences. You'll work closely with our Digital Product Management Team and business stakeholders. This role is ideal for someone passionate about solving real customer problems and growing in their career.Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive ourevery endeavor!

Location:Plymouth, MN - Hybrid

What you will do:

Continuously discover customers' needs, pain points, and desires to develop innovative solutions, focusing on outcomes over output to ensure we deliver value to our business and customers

Participate in daily standup meetings, discovery sessions, customer interviews, sprint planning, user story refinement, and value analysis to ensure alignment with business priorities and customer needs

Document, organize, and synthesize meeting notes, action items, learnings, and requirements gathered during business stakeholder and customer discussions

Support the analysis and deep understanding of business processes to identify areas for improvement

Help prepare reports and presentations using Excel, PowerPoint, and other tools to communicate findings and updates

Assist in documenting user journeys and writing detailed user stories and acceptance criteria for digital product enhancements

Manage, administer, and prioritize backlog of enhancements to balance business and customer expectations

Support User Acceptance Testing (UAT) by executing test cases, logging bugs, and validating fixes

Collaborate with User Experience, Development, and Deployment Teams to support testing, training, and delivery of new systems or updates

Efficiently respond to daily questions and support requests from users and business partners, helping to provide answers, troubleshoot issues, or escalate them as needed

Conduct data analysis using technical tools and reporting systems to identify insights and support data-driven decision making

Enter and maintain data in our digital systems and tools, ensuring quality, accuracy, and consistency across the platforms

Create and update product, user, and process documentation, including how-to guides, knowledge articles, training materials, process flow maps, and more

What's in it for you:

Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more

The ability to make an impact and shape your career with a company that is passionate about growth

The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications:

Bachelor's degree in information technology, Business, Engineering, or a related field or equivalent experience

0-2 years of experience in a business or Digital/IT environment (internships or co-ops count!)

A curious, customer-centric, and analytical mindset with a strong desire to learn

Demonstrated ability to manage competing priorities effectively, while providing unrivaled customer service

Experience in creating user stories, process flow diagrams, and training materials

Ability to translate technical concepts into easily understandable communication

Strong written and verbal communication skills

Proficiency in Microsoft Office/365 Suite

Familiarity with the Ecommerce user experience

Work visa sponsorship is not available for this position

Preferred Qualifications:

2+ years of experience in a business or Digital/IT environment (internships or co-ops count!)

Basic understanding of Agile methodologies and digital product teams

Familiarity with tools like JIRA, Confluence, or similar backlog/project management tools

Salesforce product knowledge

Knowledge of Ecommerce platforms and best practices

Experience in creating user journeys

Experience with customer interviews and usability testing

Exposure to product discovery frameworks

Familiarity with the Order Management System and payment processing

Experience with data analytics tool(s)

Benefits:

Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:

Multiple medical insurance plan options + dental and vision insurance

401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions

Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage

Short term and long term disability

3 weeks of paid time off for new employees + 11 company paid holidays

Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual

Paid sick time in accordance of the federal, state and local law

Paid parental leave and tuition reimbursement after 6 months of continuous service

The typical annual base salary for this position ranges from $28.61 - $47.04 per hour in Minnesota. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

#LI-RS11 #LI-hybrid

Employment is contingent upon successful completion of pre-employment requirements, including verification of employment history, education, background screening, and drug testing where permitted by law. Safety-sensitive positions may require cannabis (marijuana) testing. All testing and employment decisions will comply with applicable federal, state, and local laws.

If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!

Equal Opportunity Employment: It is the policy of Daikin Applied to provide equal employment opportunity (EEO) to all persons regardless of race, creed, color, religion, gender, gender identification, sexual orientation, age, national origin, disability, protected veteran status, genetic information, marital status, membership or activity in a local commission, or any other characteristic protected by federal, state or local law.

Minimum Education Required

Bachelor Degree

Minimum Experience Required

2 - 20 years

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

No

Physical Required

Yes

Drug Test Required

Yes

Compensation

$28.61 - $47.04 / Hourly

Postal Code

55441

Job Type

Full Time

Place of Work

On-site

Requisition ID

R003570

Job Benefits

Not specified