Operations Supervisor - Citizens Live at The Wylie

Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB Citizens Live at The Wylie is seeking an Operations Supervisor to support the Operations Manager and other venue leadership in the day-to-day oversight and maintenance of the facility. This position will work alongside all departments to ensure a positive guest and staff experience, and that all needs are met both during and outside of show days. They will also oversee the Operations department.

*Residents of the Greater Hill District and surrounding neighborhoods are encouraged to apply. We will host a hiring event for residents closer to the grand opening. Details will be announced as they become available.

WHAT THIS ROLE WILL DO

• Works directly with the Ops Manager, General Manager, and other department heads to perform day of show duties for concerts and special events.
• Perform opening/running/closing duties as assigned by Operations Manager and according to Live Nation policy.
• Oversee operations crew members for set up and tear down of tables, chairs, and other venue equipment for events.
• Work with security, guest services, and other teams to ensure service standards are met and guest and staff concerns are being addressed.
• Assist Cleaning Manager in ensuring building cleanliness before, during, and after shows—report or address full trash cans, spills, etc. and oversee post-show cleanup assistance from other departments.
• Help oversee facility maintenance and repairs and address issues as they arise.
• Coordinate with department heads and Operations Manager to make arrangements to repair and/or replace damaged equipment.
• Inform guests of available venue amenities and upgrades and make recommendations when applicable.
• Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members.
• Assist in the preparation for show days including charging radios, organizing uniforms, and tracking equipment.
• Help oversee staff check-in, including documenting equipment used and time of arrival and departure, inclusive of third party vendors.
• Relay information from management directly to staff.
• Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies.
• Lead pre-shift meetings alongside Operations Manager.
• Communicate to Operations Manager and/or General Manager any issues that guests or team members may have.
• Work with department heads to resolve guest issues—consult or involve Operations Manager if the situation escalates.
• Assist with all ejection logs and completing incident reports.
• Other duties as assigned.

WHAT THIS PERSON WILL BRING

Required:

• Working knowledge of event operations.
• Ability to work various, flexible hours, inclusive of nights and weekends.
• Skills in guest and staff relations—assessing and anticipating needs of guests and crew members to turn potentially negative situations into positive ones.
• Prioritization of duties and effective verbal and written communication skills.
• Ability to multitask and excellent organizational and time management skills.
• Turn potentially negative situations into positive ones.
• Communicate well with team members and managers and foster an atmosphere of unity and camaraderie.
• High School Diploma required.

Preferred:

• Experience in a live music environment.
• College diploma in related field.
• Responsible Alcohol Awareness Training Certification or Equivalent.

Physical Demands/Working Environment:

• Working environment is fast-paced, often loud and stressful.
• Position requires extended periods of standing, walking, and being on your feet.
• Must be able to lift or move up to 40 lbs using proper lifting techniques.

EQUAL EMPLOYMENT OPPORTUNITY We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.

HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.