ServiceNow Techno Functional Lead

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As a ServiceNow Techno - Functional Lead, you will have the ability to share new ideas and collaborate on high-impact projects supporting mission-critical financial services initiatives-without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. The Project Talent Model (PTM) is a talent model tailored specifically for long-term, onsite client service delivery.

Recruiting for this role ends on 12/14/2026.

Work you'll do/Responsibilities

As a ServiceNow Techno-Functional Lead, you'll connect business needs with practical platform solutions. You'll work with client stakeholders and delivery teams to understand processes, shape requirements, guide configuration and implementation, and support quality delivery across the ServiceNow lifecycle.

• Lead discovery sessions to understand business processes, user needs, and opportunities for ServiceNow improvement.

• Translate business requirements into user stories, process flows, functional designs, and configuration recommendations.

• Guide ServiceNow configuration and workflow development in collaboration with platform developers and technical teams.

• Support integrations and data flows between ServiceNow and other enterprise systems.

• Coordinate testing, defect resolution, release readiness, and deployment activities.

• Advise stakeholders on platform capabilities, implementation trade-offs, and opportunities to improve user experience and process efficiency.

• Prepare functional documentation and support knowledge transfer, adoption, and ongoing platform Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management

• Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team

• Effective written and verbal communication skills

• Meticulous attention to detail and quality of work product

• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

• Strong interpersonal skills and professional demeanor

• Ability to meet deadlines

The Team

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

Our ServiceNow team works with clients to transform their technology services and operations. We partner with CIOs, tech executives, and service owners (HR, IT, Customer, Field Service, Project Portfolio Management) and their teams to create a future-ready operating model. Our focus is on NextGen tech, new service models, and meeting the operational needs of an organization.

Qualifications

Required

• 5+ years of experience delivering ServiceNow implementations, enhancements, or platform support in a client facing consultative role.

• 4+ years of experience in business analysis, functional design, or process improvement for enterprise technology solutions.

• 3+ years of experience translating stakeholder needs into user stories, requirements, process flows, or functional specifications.

• 3+ years of experience configuring or guiding configuration of ServiceNow workflows, forms, business rules, or related platform capabilities.

• 3+ years of experience supporting integrations between ServiceNow and enterprise applications or data sources.

• 3+ years of experience coordinating testing, release readiness, deployment, or post-go-live support for technology solutions.

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

• Limited immigration sponsorship may be available

• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

• You must reside within a commutable distance of your assigned office with the ability to commute daily, if required, without the need for overnight accommodation.

• You can expect to co-locate on average 4 times a week with variations based on types of work/projects and client locations.

Preferred

• Analytical/ Decision Making Responsibilities

• Analytical ability to manage multiple projects and prioritize tasks into manageable work products

• Can operate independently or with minimum supervision

• Excellent Written and Communication Skills

• Ability to deliver technical demonstrations

For individuals assigned and/or hired to work in Ohio , Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to Ohio and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.A reasonable estimate of the current range is $95400 to $149800.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.