Site Manager - Automotive Quality

TRIGO Global Quality Solutions has several immediate openings for a Site Manager position to support the Metro Detroit area. Overall Purpose of a Site Manager Ensure client overall satisfaction by addressing their needs quickly and effectively Optimize site performance and efficiency Organize & coordinate teams at site level to fulfill jobs/work orders, manage the site teams and ensure good social climate on the site/sites Prepare sites and teams for Technical resource requirements Support and contribute to the company Quality Policies & QMS Responsible for managing performance to meet all customer required KPIs May Report to Either GM/Director of Operations/Regional Manager Responsibilities of a Site Manager Client relationship & Business development - Be the face of TRIGO on the site(s), guaranteeing client satisfaction and building solid relationships, (incl. support to claim management) - Ensure clear and transparent communication to the client - Develop business with existing clients on farming, and upselling (support provided by Sales for the quotation preparation and/or negotiation) - Provide the sales teams with site information on new client opportunities and insight for the quotations - Monitor competition (services, prices, etc.) at the site level - Develop and maintain positive relationship with all 3rd party supplier representatives Operations - Estimate job/mission costs as accurately as possible - Manage space allocation and maintain physical facility as required - Monitor the regions financials to ensure progress toward set organizational goals - Monitor regions contracts/missions for proper documentation/information - Provide quality inspection and auditing results with suggestions and council from the customer quality manager using measuring tools and record of data - Provide all required information for contracts, traceability and instructions are well documented, on time, with up-to-date information - Ensure all operational management tools, and monitoring tools are up-to-date, with accurate information - Ensure compliance with established KPI's - Implement continuous improvement to optimize services provided and site efficiency - Demonstrates commitment to reduce the risk of workplace accidents - Comply with local, customer and company Health & Safety legislation, laws, and policies - Mitigate nonconformance risk at site Organization & management - Ensure staff availability and qualifications to perform the jobs - Develop, retain, and manage teams - Partner with recruiting to maintain proper levels of staff, considering turnover and new business - Motivate employees to perform job tasks that meet or exceed the customer and company expectations - Partner with Human Resources for counseling's and disciplinary actions at site Technical - Analyze technical requirements for customers jobs (existing or upcoming) - Identify technical resources when needed to anticipate and fully address client needs - Support development of technical expertise at the site level - Ability to read blueprints, automated measuring equipment, and factory flow as required Other - Any other duties as assigned Knowledge, skills,