Health Information Management Specialist

The Health Information Management Specialist oversees and supports health information management (HIM) workflows to ensure patient records are accurate, accessible, secure, and properly maintained. This position supports the optimization of NextGen and related document-management systems, including scanning, electronic fax routing, indexing, and health information exchange. The specialist also provides technical troubleshooting, staff training, and medical records support to promote efficient workflows and compliance with applicable regulations. Duties and Responsibilities - Support, maintain, and optimize NextGen document-management workflows, including scanning, electronic fax routing, indexing, and health information exchange. - Troubleshoot electronic health record (EHR), document-management, scanning, faxing, and related technical issues; coordinate with IT support and vendors as needed. - Monitor records workflows and identify opportunities to improve efficiency, accuracy, and turnaround times. - Develop and maintain workflow documentation and procedures. - Train and assist staff and providers with NextGen, document management, and health information workflows. - Provide technical guidance on scanning, indexing, routing, retrieving, and maintaining electronic records. - Develop training materials and identify recurring issues that may require additional instruction or workflow changes. - Scan, import, index, route, organize, and maintain electronic medical records, verifying patient identification, document accuracy, completeness, and legibility. - Process incoming records, retrieve authorized records requests, and assist with the release of information in accordance with authorization requirements and privacy regulations. - Identify and report duplicate records, misfiled documents, and other discrepancies. - Maintain compliance with HIPAA, confidentiality requirements, record-retention policies, and applicable regulations. - Stays current on federal and state laws and regulations related to health information and Center records. - Assist with medical record audits, chart reviews, and related quality assurance activities. - Provide administrative support related to medical records, including processing mail, faxes, documents, data entry, copying, and filing. - Communicate with staff, providers, outside organizations, and vendors to resolve records-related issues. - Ensures records are properly retained or destroyed in compliance with the Center's Record Retention and Destruction Policy. - Monitor work queues and assist with maintaining timely and accurate records processing. - Maintain necessary supplies and equipment and perform other duties as assigned. - Provides coverage and support to other Center departments as needed, in areas where the employee has been cross-trained. Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for the job. Duties, responsibilities and activities may change at any time with or without notice. Knowledge, Skills and Abilities: High school diploma or equivalent required. Minimum of two years of experience in a healthcare setting required. Hands-on technical IT experience required, including troubleshooting systems, software, electronic workflows, or related technology. Experience in medical records, health information management, healthcare administration, or electronic document management preferred. Experience with electronic health records, particularly NextGen, scanning systems, electronic fax routing, or health information exchange preferred. Experience providing technical assistance, staff training, or workflow su