Principal Production Service Developer

Job Description

Production Service Developer — IC4

We are looking for an experienced Production Service Developer to build automation and improve the infrastructure, platforms, and services supporting Oracle Health production environments.

You will combine software development, infrastructure engineering, and production troubleshooting to solve operational problems at scale. The role includes Citrix, Windows Server, and virtualization platforms such as OLVM/KVM, along with the supporting systems, integrations, and workflows used across the team.

Automation is a central focus of this position. You will identify opportunities to reduce manual work, design and develop maintainable solutions, and own those solutions through testing, deployment, and ongoing production use. You will also provide technical leadership, collaborate across teams, and help improve engineering and operational practices.

Key responsibilities

Automation and development

• Design, develop, and maintain automation for infrastructure provisioning, configuration, deployments, upgrades, validation, and operational workflows.

• Build tools and integrations that improve consistency, reduce manual effort, and prevent recurring production issues.

• Develop reliable solutions with appropriate error handling, logging, testing, documentation, and recovery procedures.

• Participate in code and design reviews and improve the maintainability and reuse of automation across teams.

Production infrastructure and reliability

• Engineer and improve scalable production infrastructure supporting application delivery and related services.

• Lead complex maintenance, migration, and lifecycle initiatives across Citrix, Windows Server, virtualization, and supporting infrastructure.

• Improve monitoring, alerting, capacity management, performance, and service resilience.

• Evaluate technical dependencies and risks, and develop implementation, validation, and rollback plans.

• Participate in a rotating on-call schedule to respond to production incidents, restore service, and coordinate escalations as needed.

Troubleshooting and continuous improvement

• Lead investigations into complex production issues across applications, operating systems, virtualization, networking, and storage.

• Use logs, metrics, source code, and other diagnostic evidence to identify root causes and implement lasting fixes.

• Turn recurring incidents and operational gaps into engineering improvements.

• Automate pre-production testing and post-change validation to improve release quality and operational readiness.

Technical leadership and collaboration

• Independently lead technical initiatives from requirements gathering through production delivery.

• Work with engineering, operations, security, and service delivery teams to design solutions that meet shared needs.

• Contribute to system architecture, engineering standards, and technical reviews.

• Mentor team members and document designs, troubleshooting

Responsibilities

Key Responsibilities

Production Infrastructure:

-Leads production infrastructure, platforms maintenance, and services which support the growing client base as well as designs and implements highly scalable environments.

-Collaborates closely with other team leads in the organization to direct work and provides and adapts solutions for their needs.

-Proactively designs new, scalable solutions for fast changing environment with advanced needs in various fields (e.g., configuration deployments, monitoring, and logging).

Troubleshooting, Testing, and Improvements - Drilldown Analysis/Troubleshooting:

-Leads deep drill down analysis into production support operations and identifies and provides necessary fixes.

-Investigates errors, debugs source code and performance bottlenecks, and helps determine if root cause analysis (RCA) are needed across teams.

-Proactively enhances troubleshooting processes.

Troubleshooting, Testing, and Improvements - Testing and Improvements:

-Builds complex enhancements (e.g., automating alerts) and reviews proposed enhancements that resolve defects.

-Globally works with cross functional teams to ensure service health with pre-production testing of new releases, post-change validation, and automation work to improve the testing framework and methodology.

-Identifies and implements changes and new ideas for the improvement of production infrastructure, platforms, and/or services.

-Leverages the standard template to create the user acceptance test plans and participates in use of new service operational readiness.

System Design and Architecture - System Design:

-Drives the design, development, configuration, and/or deployment of enterprise supporting systems.

-Builds working relationships with external or internal customers to implement large scale solutions, business process architecture, application system design, and implementation, impacting results within and beyond the team.

-Leads engagement in stakeholders meetings for requirements gathering.

System Design and Architecture - System Architecture:

-Takes proactive steps to identify solutions in experience of application or server architecture and networking.

-Drives the development of architecture standards and practices in alignment with business goals.

Product/Service Development:

-Drives the design, development, and enhancement of new and existing products and services from inception and design, advocating for adherence to business feature requirements.

-Leads code and architecture reviews of the products and services.

-Resolves complex performance and scalability issues related to products and services.

-Identifies and capitalizes on opportunities to improve health, scalability, and resiliency of products and services.

-Participates in performance benchmarking.

Core Responsibilities

Planning & Execution:

-Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately-sized project or initiative. Efficiently delegates, monitors, and prioritizes work across multiple projects, providing technical oversight and adjusting plans to address shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates across the organization to align on expectations and achieve shared objectives. Leverages understanding of business leaders, stakeholders, and/or customers to ensure proposed solutions meet their needs. Supports inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected.

Problem Solving:

-Identifies and addresses moderately complex issues by analyzing a wide range of data and/or information to identify solutions in accordance with standard practices. Proactively escalates unresolved or critical issues with a thorough assessment and suggests potential solutions. Reviews, contributes to, and documents problem solving strategies.

Continuous Learning:

-Pursues learning opportunities to expand knowledge and skills and/or tools in new areas and stays abreast of the latest industry trends and best practices. Proactively seeks and leverages ongoing feedback and training to improve skills. Coaches and mentors junior team members, fostering continuous learning and knowledge sharing within and across teams.

Continuous Improvement:

-Develops ideas, recommends updates, and/or collaborates on the implementation of process improvements to increase the efficiency and effectiveness of processes, protocols, and workflows across teams, and evaluates the impact on key stakeholders. Solicits feedback from others on ideas for alternative approaches and methods for continued improvement.

Performance and Development:

-Contributes to the talent development pipeline by participating in candidate interviews, assessing candidates, and providing hiring recommendations.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $91,400 to $187,000 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

About Us

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.