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Licensing Examiner 1 (NY HELPS) - VID 228442

New York State Civil Service

Albany, NY · HybridFull-time$53–64K/yrSeen todaySeen in employer's feed today

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At a glance

Compensation
$53–64K/yr
Location
Albany, NYHybrid
Schedule
Full-time
Work Authorization
Not specified

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Job overview

The Licensing Examiner 1 reviews applications for alcoholic beverage licenses and permits, checks applicant and location eligibility under applicable laws and regulations, and researches licensing and disciplinary records. The examiner responds to public and agency inquiries, identifies application deficiencies, prepares reports for licensing decision-makers, and conducts follow-up investigations when requested. The position is full-time, with telecommuting available only through management approval.

Skills & qualifications

RequiredNice to have

Skills

Application ReviewRegulatory ComplianceRecords ResearchCustomer ServiceProblem ResolutionReport WritingInvestigations

Qualifications

Three Years Customer Service Experience or Qualifying Education CreditsEligible List or Qualifying State Service

Full job description

NY HELPS Yes

55-b/c Eligible Yes

Agency Alcoholic Beverage Control

Title Licensing Examiner 1 (NY HELPS) - VID 228442

Occupational Category Clerical, Secretarial, Office Aide

Salary Grade 12

Bargaining Unit ASU - Administrative Services Unit (CSEA)

Salary Range From $52694 to $64321 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Internship No

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 80 S. Swan Street, Suite 900

City Albany

State NY

Zip Code 12210

Duties Description The incumbent to this position would be responsible for, but not limited to the following:• Develop familiarity with the laws and rules regarding the eligibility for licenses and permits under the Alcoholic Beverage Control Law.• Review applications for licenses and permits to determine: if the application is complete; if the applicant and the applicant’s proposed location meet the statutory and regulatory requirements for the license or permit; and identify issues that would be grounds for further review or disapproval of the application.• Research agency records to determine licensing and disciplinary history of applicant’s proposed location.• Respond to inquiries from the public regarding general licensing issues.• Respond to agency staff regarding specific license and permit applications.• Identify deficiencies in applications, advise applicants of such deficiencies and review applicant’s responses to determine if deficiencies have been addressed.• Review arrest records of current and potential licensees.• Prepare detailed reports providing pertinent information regarding applications for the Licensing Board and/or the Members of the Authority (the “Full Board”) to allow the boards to make informed determinations on the applications.• Upload and/or scan in application documents into the licensing system.• Conduct follow-up investigations of applicants and/or proposed premises to obtain additional information or clarification as requested by the Licensing Board or the Full Board.• Perform other duties as assigned.

Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS)* and applicants must meet the following minimum qualifications to be considered for this position:Required experience: Three years of full-time experience in a position where your primary responsibility is providing customer service in the form of explaining programs, policies, and/or procedures, resolving problems, or reconciling accounts.Applicants with degrees or college semester credit hours will be credited with experience as follows:• 30 semester credit hours – 1 year experience• 60 semester credit hours – 2 years’ experience• 90 semester credit hours – 3 years’ experienceApplicants may also be appointed to this position if currently reachable on the appropriate eligible list for this title OR are a current New York State employee with one year or more of qualifying permanent service in a position allocated to a Grade 10 or above and eligible for transfer under Section 70.1 of the Civil Service Law.NOTE: IN ORDER TO AWARD THE PROPER CREDIT FOR WORK EXPERIENCE, RESUMES MUST INCLUDE MONTH AND YEAR FOR START AND END DATES. IF ANY OF THIS EXPERIENCE IS LESS THAN FULL TIME YOU MUST INDICATE THE AVERAGE NUMBER OF HOURS WORKED PER WEEK.

Additional Comments *There is no examination required for appointment to a NY HELPS position. Candidates hired via NY HELPS will be appointed on a permanent non-competitive basis and will begin a probationary period.At a future date (within one year of permanent appointment), it is expected that NY HELPS employees will have their non-competitive employment status converted to competitive status, without having to take an exam. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.The Division of Alcoholic Beverage Control is an Equal Opportunity Affirmative Action Employer. Candidates with diverse backgrounds and experience are encouraged to apply. New York State Human Rights Law prohibits discrimination based on age, race, creed, color, national origin, sexual orientation, military status, familial status, citizen or immigration status, sex, disability, marital status, gender identity or expression, prior arrests, prior conviction records, predisposing genetic characteristics or domestic violence victim status. The Division of Alcoholic Beverage Control is committed to a workplace free from discrimination based on the referenced characteristics and other federal and state protected characteristics.NOTE ON TELECOMMUTING: Employees are required to apply and obtain approval through management to telecommute according to the agency’s Telecommuting Program Guidelines.

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Name Human Resources/RA

Telephone 518-473-5282

Fax 518-486-1631

Email Address [email protected]

Address

Street NYS Office of General Services, HRM

31st Floor Corning Tower, Empire State Plaza

City Albany

State NY

Zip Code 12242

Notes on Applying Please submit a resume and cover letter to [email protected] detailing how you meet the minimum qualifications along with the month/year and, if less than full time, the average hours worked per week for each position listed. Indicate the Position Title & Vacancy ID number of each position you are applying to.

How this job compares

Set against the 33,917 open Customer Service jobs on Olive Jobs, counted November 7, 2026.

Pay
  • This posting$53–64K/yr
  • New York median$52–63K/yr210 salary ranges
  • US median$50–60K/yr2,712 salary ranges

This range's midpoint, $59K, is close to the New York median midpoint ($60K) — in the middle half of Customer Service salary ranges in New York.

Openings
Olive Jobs lists 1,936 open Customer Service jobs in New York and 33,917 across the US. 2% of them nationwide are listed as remote or flexible.
Hiring the most in New York
Experience
This posting asks for at least 3 years of experience — more than three in four Customer Service postings that state a minimum ask for (median 1 year, across 8,790 postings).
Education
1,366 of the 33,917 open Customer Service jobs (4%) ask for a bachelor's degree or higher.

Counted across the open, public US postings on Olive Jobs on November 7, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.

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