IT Specialist

IT Specialist

Pleasant Hill, IA (http://maps.google.com/maps?q=4400+E+University+Ave+Pleasant+Hill+IA+USA+50327)

Description

Who we are and what we value:

Feed Energy works at the intersection of feed, fuel, and agriculture, building a nearly four-decade legacy of stewardship across the industries we serve. We support how America nourishes its people and powers its economy. Our team is made up of growth-minded individuals dedicated to transforming global practices in feeding and fueling. We create circular economies through sustainable, low-carbon products and processes. Join us if you are looking for a dynamic environment where you can help shape a more sustainable future.

We help feed the world by providing safe, energy-based nutrition solutions.

Creativity • Stewardship • Impact • Integrity • Healthy Relationships

What we are looking for:

We are seeking a seasoned IT Specialist with 5 + years of experience, to provide day-to-day technical support for employees across the organization. This role serves as the primary point of contact for user support, helping resolve hardware, software, Microsoft 365, and technology-related issues while ensuring employees have the tools they need to be successful. The ideal candidate is customer-focused, organized, and enjoys troubleshooting a wide variety of technology challenges.

Because our manufacturing operations run 24/7, this position requires flexibility to provide occasional after-hours support, on evenings and weekends. While this is not a regular night or weekend role, emergency technology issues, maintenance activities, upgrades, and other business-critical needs may occur outside normal business hours and are not always scheduled in advance.

This position will be on site at our office in Pleasant Hill, Iowa. With occasional travel to our other plants as needed.

What you will do:

• Provide technical support for desktops, laptops, mobile devices, printers, and other end-user equipment

• Troubleshoot and resolve hardware, software, network, and system issues

• Administer and support Microsoft 365 applications, user accounts, licensing, and security settings

• Configure, deploy, maintain, and inventory company hardware and technology assets

• Assist with onboarding and offboarding processes, including account creation, permissions management, and equipment setup

• Monitor and optimize system and network performance, escalating issues when needed

• Maintain accurate IT documentation, knowledge base articles, procedures, and asset records

• Provide technology training and guidance to employees as needed

• Drive IT service excellence through incident management, request fulfillment, and problem resolution

• Champion security by supporting data protection and compliance with company policies

• Participate in technology projects, upgrades, system implementations, and continuous improvement initiatives

• Collaborate and innovate with IT leadership on process improvements and technology projects

• Live our company values in every interaction

• Perform other duties as assigned

What we provide, because we care!

• Full benefit package including medical, dental, vision, life and disability

• Generous 401k match (up to 6%)

• Continuing education

• Annual bonuses based on individual and company performance

• Wellness reimbursement up to $300 a year

• 8 Paid Holidays

Requirements

• Associate or bachelor's degree in information technology, Computer Science, or a related field; equivalent experience may be considered

• 5+ years of experience in IT support, help desk, systems administration, or a similar technical role preferred

• Available to work nights or weekends for support or upgrades as needed

• Experience administering Microsoft 365, including Outlook, Teams, SharePoint, and OneDrive

• Working knowledge of user account management, device deployment, and endpoint support

• Strong troubleshooting skills across Windows operating systems, hardware, software, and networking environments

• Ability to prioritize multiple tasks and respond effectively in a fast-paced environment

• Solid understanding of IT operations and system administration

• Familiarity with information security and data governance

• Strong written and verbal communication skills with a customer-focused approach

• Detail-oriented and process-driven

Applicants must be legally authorized to work in the United States without the need for current or future employer-sponsored visa support. The company will not sponsor employment visas at this time.