Quality Coordinator

Job Title: Quality CoordinatorJob Description

The Quality Coordinator serves as a key customer-facing representative, coordinating quality-related activities such as First Article Inspections, Part Change Notifications, Returned Material Authorizations, and Discrepant Material Reports. This role ensures that product reworks, repairs, upgrades, and restocks are handled with a strong focus on customer satisfaction, accuracy, and timely completion. The Quality Coordinator manages workflows involving internal production technicians and external suppliers, maintains organized and easily retrievable documentation, and uses the companys ERP and customer portals to process quality transactions efficiently and in compliance with established policies and procedures.

Responsibilities

• Act as a primary customer-facing representative for quality-related activities, ensuring professional and timely communication.

• Process First Article Inspection (FAI) reports, verifying that each product meets drawing notes, materials, dimensions, bill of materials, functionality, and process requirements.

• Complete and submit FAI reports and all related documentation, ensuring accuracy and completeness to support on-time product deliveries.

• Organize and maintain FAI documentation files in a structured and easily retrievable manner.

• Coordinate Part Change Notifications (PCNs) through customer systems to alert customers to product changes in a timely and accurate manner.

• Respond to customer Returned Material Authorization (RMA) requests within 24 hours and ensure appropriate follow-up and documentation.

• Request RMAs from suppliers for nonconforming products within 24 hours after internal disposition decisions are made.

• Coordinate internal Discrepant Material Reports (DMRs), including job order replenishment transactions and related quality activities.

• Coordinate stock purge requests and associated inspection activities to ensure nonconforming or obsolete material is properly addressed.

• Check inspection record accuracy and ensure that FAI submissions are processed in time to meet customer delivery requirements.

• Manage and monitor rework, repair, upgrade, and restock workflows for internal production technicians and external suppliers, including diligent follow-up to ensure commitments are met.

• Maintain a consistent workflow while avoiding process bottlenecks and ensuring a high level of accuracy in all quality transactions.

• Utilize the companys ERP software (currently M2M and transitioning to Prophet 21) as well as customer web-based portals and other software tools to process and track quality-related activities.

• Work both independently with minimal supervision and collaboratively as part of a diverse team, taking daily direction when needed from quality leadership or senior quality coordinators.

• Perform other quality department activities as assigned in support of the overall quality management system.

Essential Skills

• High school diploma or GED.

• Previous experience in administrative, distribution, customer service, and/or manufacturing environments.

• Ability to interact with customers primarily via email, as well as by phone and in person, with a professional and service-oriented approach.

• Demonstrated ability to multi-task and handle demanding situations calmly and professionally.

• Self-starter mindset with the ability to work independently under minimal supervision.

• Strong communication and interpersonal skills, with the ability to work effectively with internal teams and external partners.

• Proficiency with computers, including Microsoft Office applications and web browsers.

• Ability to use or learn ERP systems such as M2M and Prophet 21 in accordance with company policies and procedures.

• Ability to maintain an organized work environment and manage documentation systematically.

• Capacity to manage workflows involving multiple stakeholders, including internal technicians and external suppliers.

Additional Skills & Qualifications

• Experience with Discrepant Material Reports (DMRs) and Returned Material Authorizations (RMAs).

• Knowledge of purchase order, RMA, and DMR processes.

• General understanding of credit and debit memo processes.

• Experience with M2M or Prophet 21 ERP systems is a plus.

• Familiarity with quality documentation such as FAI reports and inspection records.

• Technical aptitude to understand product configurations, basic specifications, and quality requirements, even though this is not a production role.

Work Environment

This is a fully onsite role in a facility where the Quality Coordinator works primarily in an administrative setting adjacent to the warehouse and production areas. Approximately 8090% of the work is administrative and computer-based, involving the use of ERP systems, customer web portals, Microsoft Office, and other software tools. The role occasionally requires handling physical parts and coordinating closely with warehouse and production personnel within a manufacturing environment. The position does not involve direct production work but does require technical ability and aptitude to understand products, processes, and quality requirements. The work is performed under minimal supervision, with collaboration across quality, production, and supply chain functions in a structured, process-driven environment.

Job Type & Location

This is a Contract position based out of Manor, TX.

Pay and Benefits

The pay range for this position is $20.50 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Manor, TX.

Application Deadline

This position is anticipated to close on Nov 18, 2026.

Workplace Type

This is a fully onsite position in Manor,TX.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.