Mortgage Customer Specialist
Louisville, KYFull-time$7.25/hrSeen 1w agoSeen in employer's feed 3 days ago
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Job overview
The Mortgage Customer Specialist role supports mortgage servicing operations through document-to-data validation and audit reviews across loan types and the boarding and servicing lifecycle. The auditor verifies loan terms and system data, checks calculations and product features, reviews regulatory compliance, and documents findings and recommended corrections. The position is office-based and requires a high school diploma or GED; mortgage or related financial-services experience is listed as 0–2 years.
Skills & qualifications
Skills
Qualifications
Full job description
Experience Required
None
Minimum Education Required
High School Diploma/G.E.D.
Compensation
$7.25 / hourly
Hours Per Week
40
Number Of Positions
1
Work Schedule and Shift Requirements
First (Day)
Job Description
JOB DESCRIPTIONLoss Analysis and Loan Boarding Support AuditorPOSITION OVERVIEW
We are seeking a detail-oriented Loss Analysis and Loan Boarding Support Auditor to join our Mortgage Servicing Operations team. In this entry-level role, you will perform comprehensive document-to-data validation and audit reviews across all loan types (conventional, special loans, ARM, interest-only, modifications, and others) during the boarding and servicing lifecycle. You will ensure all loan documentation is accurately captured in our clients Mortgage Servicing Platform (MSP) and complies with business rules, servicing requirements, and regulatory standards.
KEY RESPONSIBILITIESLoan Documentation Review & Validation
Conduct detailed reviews of loan notes, mortgage agreements, and supporting documentation
Verify note terms including original balance, note rate, first payment date, maturity date, and payment frequency
Cross-reference loan documents against MSP data entry to ensure accuracy and completeness
Identify discrepancies and document findings for correction
MSP Data Verification
Review MSP screens (MAS1, SER1, MIP1, ARM1, etc.) to confirm accurate data entry
Verify principal and interest payment calculations using 30/360 and actual/360 interest calculation methods
Validate contractual due days, payment cycles, and billing cycle configurations
Confirm correct payment modes and ACH delay days vs. late charge grace day requirements
Multi-Product Loan Feature Validation
Verify loan-specific features across all product types including late charge rates, grace days, and calculation methods
Review prepayment penalty (PPP) terms, default interest parameters, and acceleration clause provisions
Validate principal reduction adjustment (PRA) amounts, vesting periods, and special loan provisions
Review ARM parameters including rate reset mechanics, index selection, margin, and rate caps
Review interest-only payment terms, balloon payment dates, and modification-related changes
Validate special loan products including buydowns, DSI (Deferred Start Interest), and HELOC/other specialty products
Regulatory Compliance Review
Verify default interest rates against state usury caps and compliance requirements
Confirm loan documents include required verbiage (cross-default, assign rents, right receiver provisions)
Validate loan type coding and special field settings in MSP
Document compliance findings and flag exceptions for management review
Quality Control & Documentation
Complete comprehensive audit checklists for each loan review across boarding, special loans, and QC workstreams
Perform quality control reviews to identify exceptions, data discrepancies, and validation issues
Maintain detailed notes documenting validation steps and findings
Prepare clear, concise reports on audit results and recommended corrections
Track loan boarding status and maintain audit work documentation
REQUIRED QUALIFICATIONS
High School Diploma or GED required
0-2 years of experience in mortgage banking, loan servicing, or related financial services
Strong attention to detail with ability to accurately review and verify complex loan documents
Proficiency with Microsoft Excel and ability to navigate database systems
Excellent written and verbal communication skills
Ability to work independently and as part of a team
Demonstrated ability to learn new systems and processes quickly
Strong organizational and time-management skills
PREFERRED QUALIFICATIONS
Bachelor's degree in finance, accounting, business, or related field
Previous mortgage servicing or loan boarding experience
Familiarity with Mortgage Servicing Platform (MSP) systems and loan management systems
Knowledge of various loan products including fixed-rate, ARM, interest-only, and specialty loans
Understanding of ARM calculations, rate reset mechanics, and index-based adjustments
Understanding of mortgage note terms and loan documentation standards across product types
Experience with loan modifications, buydowns, and other special loan features
Familiarity with mortgage regulatory requirements and compliance standards
CORE COMPETENCIES
Attention to Detail: Ability to identify discrepancies in complex loan documentation and MSP data
Analytical Skills: Capacity to review and interpret loan terms, calculate interest rates, and validate calculations
Regulatory Compliance: Understanding of mortgage regulations and servicing requirements
Documentation & Organization: Ability to maintain thorough records and prepare clear audit reports
System Navigation: Comfort learning and working within multiple software systems
Problem Solving: Ability to identify issues and escalate appropriately
Communication: Clear documentation of findings for diverse stakeholders
WORK ENVIRONMENT & PHYSICAL REQUIREMENTS
This role is office-based and involves extended time at a computer workstation. The position requires:
Ability to sit for extended periods
Ability to review documents and data on screen for extended periods
Ability to type and use standard office equipment
Ability to meet daily, weekly, and monthly audit deadlines
Job Type
Full time
Benefits Offered
Not specified
Veteran Preference
No
Place of Work
On-site
Requisition ID
24231
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