Health Unit Coordinator - Neuro Expansion

Provides a high level of customer service to patients, families, visitors and employees to promote and supports the highest level of patient experience. Performs administrative and clerical duties to ensure efficient operational flow in their assigned department.

Responsibilities:

• Conducts an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.

• Responds to patient call lights in a manner that expedites appropriate follow through.

• Makes rounds on patients throughout their hospital stay.

• Communicates and facilitates communication with patients, families, other departments and health care team members regarding patient care.

• Assists with processing patient admissions, transfers and discharges.

• Provides concierge service to assist patients and families with way finding and directs them to available resources.

• Assembles and maintains patient medical records and other documents related to patient care.

• Assists with unit clerical functions.

• Assists in trouble-shooting equipment failures such as call system, portable phones, WOWs and other unit devices.

• Other duties as assigned.

Education:

• High School Diploma or GED required.

• College degree preferred.

Certifications:

• None required.

Complexity of Work:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.

• Must be able to work in a stressful environment and take appropriate action.

Work Experience:

• Minimum 1 year experience in a customer service-related role.

• Prior job experience with typing or computer training or equivalent coursework.

• Microsoft Office experience preferred

Physical Requirements:

• Requires full range of motion, manual and finger dexterity and eye-hand coordination.

• Requires frequent data entry, standing and walking for extensive periods of time.

• Requires normal or corrected speech, hearing and vision.

• Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $18.25

Maximum hourly: $24.95

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities