Guest Associate
Part-timeDubuque, IAPart-timeSeen todaySeen in employer's feed today
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Job overview
The National Mississippi River Museum & Aquarium seeks a Guest Associate to support visitors at its box offices, retail stores, and 3D/4D Theater. The role focuses on helping guests make purchases, answering questions, sharing accurate information, and enhancing their visit. Candidates with previous customer service and/or cash-handling experience are highly qualified; the schedule is flexible and may include weekends and holidays.
Skills & qualifications
Skills
Qualifications
Full job description
Guest Associate
National Mississippi River Museum & Aquarium
1 Positions
ID: 97510
Posted On 11/03/2026
Job Overview
The National Mississippi River Museum & Aquarium is an outgrowth of the Dubuque County Historical Society, which also operates the Mathias Ham Historic Site, is home to the National Rivers Hall of Fame, and supports a national outreach program called RiverWorks Discovery.
Make guests’ experience special by being a friendly face of the Museum & Aquarium team. Guest Associates are scheduled in the organization’s box offices, retail stores, and 3D/4D Theater. An ideal candidate is someone with exceptional customer service skills, feels comfortable interacting with guests, delivers accurate information to guests, works well on a team, and positively portrays the organization. This position offers a flexible work schedule and may require some weekend and holiday hours.
The Dubuque County Historical Society and its properties, the National Mississippi River Museum & Aquarium and Mathias Ham Historic Site, are committed to embracing diversity, practicing equity, and ensuring accessibility and inclusion. We continually strive to achieve a welcoming environment in all our spaces, where our staff and community feel reflected and valued for their unique perspectives and backgrounds. DEAI values guide and impact all the decisions the museum makes, both internal and external.
Primary duties
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Work at a variety of points-of-sale locations (including the box offices, stores, and theater) to assist guests in making purchases and answering questions
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Offering additional experiences and promotions to enhance guests’ outing
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Strive to create a positive guest experience for all visitors to the Museum & Aquarium
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Be familiar with Museum & Aquarium exhibits, experiences, and operations
Qualifications
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Highly qualified candidates will have previous experience in customer service and/or cash handling.
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Must be able to read, write, and speak the English language.
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Must be able to perform any physical demands of job duties, either with or without reasonable accommodation. These demands may include periods of standing, reaching, kneeling, pushing, pulling, carrying, lifting, or moving objects 25 lbs. or less.
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Final candidates will be subject to a reference and background check.
How to apply
To learn more, visit www.rivermuseum.org/join (http://www.rivermuseum.com/apply) . Apply by emailing your application or resume, cover letter, and references to [email protected] ([email protected]) or by delivering them in person to 350 E. 3rd St., Dubuque, IA.
We recognize that it is highly unlikely that any applicant is able to meet all of the qualifications for a given role. Therefore, if you are drawn to this position and feel your strengths would be an asset to the organization, we highly encourage you to apply.
Primary Contact
1774474846839
Kristen Leffler
,
Phone
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Fax
False
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Job Details
Categories
Arts and Entertainment
Cashier
Customer Service
Hotel/Hospitality/Tourism
Sales/Service
Tourism
Volunteer and Non-profit
Location
Dubuque, IA
Shift
First Shift
Job Type
Employee
Full/Part
Part Time
Company ID
1175
Job REQ #
# Positions
1
Start Date
20261103
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National Mississippi River Museum & Aquarium
About the Company
The National Mississippi River Museum & Aquarium is owned and operated by the Dubuque County Historical Society, which also operates the Mathias Ham Historic Site. The River Museum and Mathias Ham Historic Site together see over 200,000 visitors and manage outreach programs that serve over 50,000 more per year. Part aquarium, part museum, part science center, it is the mission of the institution to inspire stewardship by creating educational experiences where history and rivers come alive.
How this job compares
Set against the 34,004 open Customer Service jobs on Olive Jobs, counted November 5, 2026.
- Pay
- This postingNot listed
- Iowa median$46–59K/yr30 salary ranges
- Iowa median$18–23/hr139 hourly ranges
- Openings
- Olive Jobs lists 634 open Customer Service jobs in Iowa and 34,004 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Iowa
- Hy-Vee Food Stores173 open
- Hy-Vee128 open
- Walmart32 open
- Experience
- Customer Service postings that state a minimum ask for 1 year of experience at the median; the middle half ask for 1 to 2 years (8,844 postings).
- Education
- 1,383 of the 34,004 open Customer Service jobs (4%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 5, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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