Master Automobile Technician

Position offered by no fee staffing agency. Department: Operations - Back of House Reports To: Store Manager / Shop Manager / Shop Foreman FLSA Classification: Exempt, Full-Time Position Summary This position is responsible for accurately diagnosing complex vehicle issues, performing high-quality repairs, mentoring less experienced technicians, and ensuring every vehicle leaves our facility repaired the first time. A Master Technician is expected to consistently demonstrate exceptional diagnostic ability, efficiency, professionalism, integrity, and leadership while safeguarding our customers' safety and our company's reputation. This role requires a commitment to continuous learning, accountability, teamwork, and living out our Core Values every day. We are not looking for someone who simply replaces parts. We are looking for a true diagnostician who takes pride in solving problems and delivering an exceptional customer experience. Essential Job Responsibilities Diagnostic Excellence - Diagnose complex mechanical, electrical, drivability, HVAC, suspension, steering, brake, and engine performance concerns. - Utilize factory information systems, scan tools, oscilloscopes, wiring diagrams, pressure testing equipment, and other diagnostic equipment effectively. - Develop accurate diagnostic plans before recommending repairs. - Prevent unnecessary parts replacement through proper testing and verification. - Complete repairs according to manufacturer specifications and industry best practices. Repair Quality - Perform repairs correctly the first time. - Maintain exceptional workmanship on every repair. - Conduct thorough pre-repair and post-repair inspections. - Perform required pre- and post-repair road tests. - Verify customer concerns have been completely resolved. - Immediately communicate additional concerns discovered during repairs. Digital Vehicle Inspections Every vehicle must receive a thorough inspection following company standards. Responsibilities include: - Complete Digital Vehicle Inspections (DVI) - Minimum six high-quality photos per inspection - Clear technician notes explaining findings - Priority recommendations - Safety concerns clearly documented - Communicate findings effectively to Service Advisors Failure to complete inspections according to company standards may result in disciplinary action. Documentation Accurate documentation is critical. Technicians are responsible for documenting: Concern Cause Correctio