VRO Lead

Fully Remote

Dallas, TX, USA

Full time

R-71396

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

In the Value Realization Office at Kyndryl, you will play a critical role in ensuring that our customers achieve and maximize the tangible business outcomes promised in their digital transformation journeys. You will act as the strategic driver behind establishing, measuring, and protecting value across complex IT outsourcing, enterprise resource planning (ERP), and large-scale infrastructure engagements post-contract signature.

In this role, you will define and execute the VRO operating model from the ground up, establishing governance cadences, RACI frameworks, and executive escalation paths tailored to each engagement. You will partner closely with client finance and operations leaders to rigorously construct and validate operational baselines, translating overarching deal cases into transparent, actionable benefits registers equipped with defined KPIs, milestones, and auditable proof points.

Your financial acumen and analytical rigor will be central to defining robust measurement models for hard cost savings, risk and cost avoidance, productivity uplift, and service quality enhancements. By designing automated scorecards and dashboards, tracking realized gains, and diagnosing root causes behind value leakage or process drift, you will keep critical customer engagements on course. Furthermore, you will lead high-impact value reviews with C-suite stakeholders and Kyndryl account executives, turning proven realized value into a catalyst for account renewals, expansion, and long-term client advocacy.

Key Responsibilities

• VRO Governance & Operating Model: Establish and lead the VRO governance framework across major IT outsourcing and transformation accounts, including meeting cadences, RACI matrices, roles, and escalation workflows.

• Baseline Validation & Benefits Architecture: Partner directly with client finance and operational teams to construct baseline metrics; convert complex deal value propositions into operational benefits registers with designated owners, timing, and verifiable evidence standards.

• Value Modeling & Auditable Tracking: Define rigorous measurement methodologies for hard savings, cost avoidance, operational productivity, and service quality; maintain financial models (TCO, ROI, payback periods) and establish auditable evidence trails for formal sign-offs.

• Executive Reviews & Leakage Mitigation: Facilitate monthly and quarterly value realization reviews with C-level client executives and Kyndryl leadership; identify root causes of value leakage (e.g., scope creep, process drift, delayed adoption) and enforce recovery action plans.

• Analytics & Tooling: Build dynamic value dashboards and scorecards using Power BI or equivalent platforms to deliver single-pane visibility into target versus realized gains.

• Cross-Functional Synergy & Practice Growth: Collaborate with delivery and Organizational Change Management (OCM) leads to tie workforce adoption metrics to benefit realization; coach VRO analysts and package frameworks into standardized practice IP.

Your Future at Kyndryl

Kyndryl’s mission to modernize enterprise IT and drive business transformation means that within the Value Realization Office, you will be positioned at the vital intersection of technology, finance, and client strategy. You will lead high-profile transformation initiatives, mentor and direct VRO analysts across concurrent engagements, and actively contribute to building reusable assets, benchmark repositories, and measurement standards that scale across our global practice.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You are good at what you do and possess the proven consulting and financial depth to prove it. You bring a growth mindset, navigating complex transformation headwinds with clarity and decisive problem-solving. You are relentlessly customer-focused—committed to ensuring our clients see verifiable return on investment and financial transparency. Finally, you are empathetic, collaborative, and borderless, partnering seamlessly across organizational change management (OCM), delivery, and executive teams to build trust and achieve shared success.

Qualifications

• Bachelor’s degree in Business, Finance, Engineering, or a related field. MBA preferred.

• 12+ years in consulting, transformation, or managed services, with at least 5 years leading benefits realization, value management, or financial tracking on large engagements.

• Proven experience building baselines, KPI frameworks, and benefits registers that have held up under client finance scrutiny.

• Strong financial modeling skills covering TCO, ROI, and payback, with working knowledge of IT outsourcing commercial structures.

• Track record presenting value results to client executives and managing difficult conversations about shortfalls.

• Lean Six Sigma Green or Black Belt preferred.

The base compensation range for the position in the U.S. is -

$143,640 to $273,000 based on a full-time schedule reflects the minimum and maximum target compensation Kyndryl, in good faith, believes it may pay for the role at the time of this posting.

Your actual compensation may vary depending on multiple factors legally permitted in the applicable jurisdiction, including, but not limited to, geography, relevant job-related skills, education and experience, certification and licenses, internal pay equity, and market and business consideration. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California (San Francisco Bay Area): $172,440 to $327,600

California (All Other): $158,040 to $300,360

Colorado: $143,640 to $273,000

Massachusetts/ Virginia: $143,640 to $300,360

New York City: $172,440 to $327,600

Washington: $158,040 to $300,360

Washington DC: $158,040 to $300,360

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

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At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you . Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.