Patient Services Representative II
Burlingame, CAFull-time$32.16–45.02/hrSeen todaySeen in employer's feed today
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At a glance
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Job overview
The Patient Services Representative II serves as the first point of contact for patients at an outpatient medical facility. The role includes greeting and checking in patients, verifying information, scheduling appointments, updating electronic health records, and facilitating intake procedures such as completing healthcare and insurance forms and collecting payments. The representative supports patient cooperation through competent performance and effective communication, and may orient other staff.
Skills & qualifications
Skills
Qualifications
Full job description
We are so glad you are interested in joining Sutter Health!
Organization:
PAMF-Palo Alto Medical Foundation MPD
Position Overview:
Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.
Job Description :
EDUCATION:
Equivalent experience will be accepted in lieu of the required degree or diploma.
HS Diploma or equivalent education/experience
TYPICAL EXPERIENCE:
1 year of recent relevant experience.
SKILLS AND KNOWLEDGE:
Basic knowledge of insurance policies and procedures, as well as patient billing.
Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
Ensure the privacy of each patient’s Protected Health Information (PHI).
Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.
Job Shift:
Days
Schedule:
Full Time
Shift Hours:
8
Days of the Week:
Monday - Friday
Weekend Requirements:
None
Benefits:
Yes
Unions:
No
Position Status:
Non-Exempt
Weekly Hours:
40
Employee Status:
Regular
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $32.16 to $45.02 / hour
The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.
How this job compares
Set against the 1,244 open Patient Services jobs on Olive Jobs, counted November 3, 2026.
- Pay
- This posting$32.16–45.02/hr
- California median$25–34/hr94 hourly ranges
- US median$20–27/hr667 hourly ranges
This range's midpoint, $38.59/hr, is 30% above the California median midpoint ($30/hr) — in the top quarter of Patient Services hourly ranges in California.
- Openings
- Olive Jobs lists 109 open Patient Services jobs in California and 1,244 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in California
- Providence26 open
- US Tech Solutions18 open
- Sutter Health (this employer)16 open
- Experience
- This posting asks for at least 1 year of experience; Patient Services postings that state a minimum ask for 1 year at the median (716 postings).
- Education
- 61 of the 1,244 open Patient Services jobs (5%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 3, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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