Salesforce Delivery & Functional Transformation Senior Manager - Agentforce

We Are:

Accenture’s Salesforce practice, and we live to see what this platform can do. Since we were one of the first on the scene, we’re the largest global Salesforce practice, not to mention one of the best. In fact, we are the industry leader for building Salesforce solutions, and we are Master Certified in all 12 industries and clouds. We use tech like Lightning, Einstein, and Bolt to build stronger, better relationships with customers. And we are always learning. We’re building the most resourceful team on the planet, and helping our people with new skills, training, and support to get over 4,200 certifications including Certified Technical Architect (CTA). Visit us here to find out more about Accenture's Salesforce practice.

You Are:

A Senior Delivery and Transformation Leader who leads the design, solutioning, and delivery of Agentforce-powered business transformations for enterprise clients. You sit at the intersection of AI, Salesforce, business process transformation, and consulting delivery. You engage with client executives, shape Agentforce solutions, lead functional workstreams, and drive adoption of AI-enabled operating models across Sales, Service, Revenue Operations, and Customer Experience functions. Complex problems don’t faze you, thanks to your analytical, organizational, and time-management skills, and you bring out the best in your team. As both a trusted advisor and a delivery leader, you help clients translate business challenges into scalable Agentforce use cases that deliver measurable business outcomes.

The Work:

Agentforce Delivery Leadership

• Lead functional design and delivery of Agentforce implementations and AI-powered transformation programs.

• Define agent use cases, workflows, business processes, governance models, and operating frameworks.

• Partner with technical architects and engineering teams to ensure successful solution delivery.

• Drive value realization, adoption, and business outcomes post-deployment.

Business Process Transformation

• Assess current-state processes and identify opportunities to leverage AI and automation.

• Redesign sales, service, customer support, and operational workflows using Agentforce and Salesforce capabilities.

• Develop future-state operating models that improve productivity, customer experience, and growth.

Revenue Operations & GTM Transformation

• Lead transformations across lead management, opportunity management, territory planning, routing, assignment, and revenue operations processes.

• Apply expertise in intelligent routing and workflow optimization platforms such as LeanData.

• Help clients optimize how work is prioritized, assigned, and actioned across teams and AI agents.

Client Advisory & Pursuit Support

• Facilitate executive workshops and discovery sessions.

• Support sales pursuits through solutioning, demonstrations, value storytelling, and proposal development.

• Partner with account teams to identify growth opportunities and expand Agentforce adoption.

Capability Development

• Create reusable assets, methodologies, accelerators, and industry-specific Agentforce playbooks.

• Coach and mentor consultants and analysts.

• Help establish best practices for Agentforce delivery across the Salesforce Business Group

Here’s What You Need

• Minimum of 7 years of experience in consulting, business transformation, or Salesforce delivery.

• Minimum of 5 years of experience leading enterprise Salesforce programs and working directly with clients.

• Minimum of 5 years of experience with Sales Cloud, Service Cloud, and business process transformation.

• Minimum of 7 years of experience translating business requirements into scalable technology solutions.

• Minimum of 5 years of experience facilitating workshops, delivering executive presentations, and driving stakeholder alignment.

• A Bachelor’s degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years’ work experience).

Bonus Points If

• Agentforce Certification.

• Data Cloud Certification

• Salesforce Administrator or Advanced Administrator Certification.

• Experience with Revenue Operations (RevOps), Sales Operations, or Customer Operations.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 12/22/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture (https://www.accenture.com/us-en/careers/local/benefits)

Role Location Annual Salary RangeCalifornia $132,500 to $302,400Colorado $132,500 to $261,300Connecticut $132,500 to $261,300District of Columbia $141,100 to $278,200Illinois $122,700 to $261,300Maine $112,900 to $222,500Maryland $132,500 to $261,300Massachusetts $132,500 to $278,200Minnesota $132,500 to $261,300New York $122,700 to $302,400New Jersey $141,100 to $302,400Ohio $122,700 to $241,900Virginia $122,700 to $278,200Washington $141,100 to $278,200

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-4/Accenture-Equal-Opportunity-Statement.pdf#zoom=50)

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.