IT Infrastructure Manager

Description

We are looking for an IT Infrastructure Manager to lead and support a modern enterprise technology environment in Greater Cleveland, Ohio. This role oversees core Microsoft platforms across cloud and on-premises systems while helping maintain secure, reliable, and well-documented infrastructure operations. The ideal candidate brings strong engineering depth, sound judgment in regulated settings, and the ability to resolve complex technical issues while delivering infrastructure improvements.

Responsibilities:

• Manage and optimize enterprise infrastructure spanning Microsoft 365, Azure, Windows Server, and Windows 10/11 environments.

• Administer identity and access platforms including Entra ID, Active Directory, and hybrid authentication services across cloud and on-premises systems.

• Oversee endpoint management and security tooling such as Intune and Microsoft Defender to support device compliance and threat protection.

• Maintain core infrastructure services, including Group Policy and network-related services such as DNS and DHCP, to ensure stable daily operations.

• Lead troubleshooting efforts for escalated infrastructure incidents, identify root causes, and implement durable technical solutions.

• Plan and deliver infrastructure projects, coordinating upgrades, configuration changes, and platform enhancements with minimal operational disruption.

• Create and maintain clear technical documentation for systems architecture, administrative procedures, and support processes.

• Support secure operations within regulated or security-conscious environments by aligning infrastructure practices with compliance expectations.

• Contribute to change management activities and infrastructure governance to promote controlled, reliable system updates.

Requirements • 5+ years of experience in enterprise infrastructure, systems engineering, or a closely related IT role.

• Strong hands-on expertise with Microsoft 365, Azure, Windows Server, and Windows 10/11 administration.

• Proven experience managing Entra ID or Active Directory in hybrid cloud and on-premises environments.

• Background supporting endpoint management and security platforms, including Intune and Microsoft Defender.

• Working knowledge of core infrastructure services such as Group Policy, DNS, and DHCP.

• Demonstrated ability to troubleshoot complex technical issues, complete infrastructure projects, and produce accurate documentation.

• Familiarity with regulated, security-focused, or compliance-driven technology environments.

• Preferred: experience with government cloud platforms, Hyper-V, Fortinet technologies, networking concepts, or relevant security certifications. Technology Doesn't Change the World, People Do.®

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