Customer Service Manager

Description

We are looking for an experienced Customer Service Manager to lead a small, high-performing service team. This is a hands-on leadership role for someone who can balance team oversight with direct account support while helping deliver a strong customer experience for a manufacturer of physical products. The ideal candidate brings strong leadership experience, sound judgment, and the ability to use reporting tools and Excel-based analysis to improve service quality and team effectiveness.

Responsibilities:

• Lead and coach the customer service team, providing day-to-day guidance, performance support, and ongoing development.

• Manage key customer accounts directly while serving as a senior point of contact for complex service needs and order-related questions.

• Oversee order flow and service activity to help ensure accurate, timely processing and a consistent customer experience.

• Review reports and export data for analysis, using business insights to monitor performance, identify trends, and support decision-making.

• Partner with internal departments to resolve customer issues, coordinate priorities, and maintain smooth communication across the business.

• Support brand visibility and customer relationships through participation in trade shows and in-person client interactions when needed.

• Help train team members on processes, systems, and service expectations, including tools such as Salesforce, Rootstock, and Microsoft Office.

• Contribute as a working manager in a hybrid environment, combining leadership responsibilities with direct involvement in daily customer service operations.

This is a permanent opportunity that will pay up to $90,000 depending upon experience. Please apply to Jane Gearhart if interested!

Requirements

• 10+ years of relevant experience, including significant background in customer service leadership or supervision.

• Demonstrated success managing and developing customer-facing teams in a hands-on operating environment.

• Experience supporting products-based businesses; background in manufacturing industry is strongly preferred.

• Comfort working with reports, exporting data, and performing practical analysis in Excel and other Microsoft Office applications.

• Ability to manage high-value or complex accounts while maintaining strong service standards across the broader team.

• Strong communication and interpersonal skills, including confidence in face-to-face customer interaction and trade show participation.

• Familiarity with CRM or ERP platforms such as Salesforce or similar business systems, with the ability to learn new tools quickly.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .