Associate Director of Residential Operations

Overview

Heritage Christian Services is currently seeking candidates for an associate of residential operations position in Monroe County.

The Associate Director of Operations leads and guides the Residence Managers and their teams to support individuals in a person-centered manner with high quality services. Provides oversight and guidance to residential teams, ensuring expectations are relayed and carried out in each program. Supports and promotes the mission, vision and values of Heritage Christian Services.

Pay for this position: $72,000 / yr - $83,000 / yr

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting

Responsibilities

• Responsible for the ongoing professional development, oversight, and supervision of the Residence Managers and their teams.

• Support Residence Managers in the creation and implementation of their development plan. Establishes a plan for on-going training, education and leadership development for the Residence Managers.

• Demonstrates the initiative to find opportunities for a continuum of development for themselves and their mangers.

• Works in collaboration with Workforce and Talent Development in supporting Managers to coach employee performance by clearly defining job responsibilities, core competencies, and standards while providing clear, thorough, and timely feedback.

• Supports the Residence Managers with addressing performance challenges and misconduct in a timely, fair and well documented approach. Seeks guidance and feedback from Workforce Development on employee challenges and conflict as needed.

• Recognizes desired employee actions, behaviors and values through a variety of actions, including utilization of Heritage High Five on a regular basis. Supports the managers in maximizing the use of this platform to recognize and value employees’ favorable performance and actions.

• Demonstrates commitment to a welcoming, inclusive, diverse, and equitable and accessible environment. Demonstrates a commitment to learning and growth opportunities as it relates to diversity, equity, inclusion and accessibility.

• Provides guidance to the Residence Managers to reference and comply with Agency policies and the Employee Handbook to maintain consistency in practices.

• Responsible for oversight of regulatory compliance and billing.

• Responsible for submitting changes in employee status, title, pay rate and employment category in ADP. Monitors payroll requests and accruals for direct reports.

• Responsible to assume resident manager duties in the event of a vacancy

• Ensure health and safety issues are addressed and met. Has intimate knowledge of OPWDD, OFPC regulations and Agency policies and procedures and establishes ways of staying current with any changes.

• Responsible for the oversight and monitoring of fire drill compliance and the facilitation of Administrative observed fire drills.

• Provides timely follow through related to OPWDD defined incidents and allegations.

• Participates in the administrative review of incidents and monitors the implementation of the plan of correction.

• Supports the Residence Manager with the creation of CIPs and remediation of unmet standards. Provides oversight and education as needed. Attend validation visits and respond to deficiencies/recommendations from OPWDD.

• Responsible for ensuring residential properties and the physical plant meet Heritage Christian Services quality standards. Works with residential leadership to implement consistent practices of esthetically pleasing and hospitable living and working environments. Provides coaching and guidance to the managers on these expectations.

• Participates in the creation, implementation and on-going measurement of departmental goals, the capital budget process and the annual operational budgeting process.

• Attend and participate in required trainings, in-services and staff meetings as required by Heritage Christian Services. This includes participation in IDT meetings to ensure productivity and follow through for the managers.

• Serves as a positive role model for direct support staff and individuals served. Interacts with others in a way which will assist direct support staff in developing behaviors, skills and attitudes necessary for success. Is familiar with benefits such as EAP and Success Coaches in order to encourage or guide employees.

• Fosters a spirit of collaboration with the people supported, family members, other professionals and the community. Takes initiative to build family relations and to role model this commitment to their managers.

• Supports people in their choice of living environment. Assures that people supported in the residential program are provided with a person-centered approach that meets or exceeds the Home and Community Based Waiver Services.

• Facilitates a philosophy that supports self-direction, community participation and contribution, productivity, and full citizenship.

• Provides oversight to Residence Managers in the management of operational funds and other fiscal

• Responsible for working collaboratively with other departments in taking a systems approach to collecting, reporting, measuring, and analyzing important business data to inform certified residential decisions, practices and policies.

• Serves on and actively contributes in vital agency committees as determined by the Director of Residential of Operations.

• Participates in other administrative and operational responsibilities as determined by the Director of Residential Services or member of the executive team.

• Rotates with other members of leadership to be on call for weekends and holidays as scheduled.

Qualifications

• Minimum of five years experience in a leadership position within a human services field; experience serving people with intellectual and/or developmental disabilities as a residence manager preferred

• Bachelor’s degree in/or relating to Human Services, Management or Behavioral Science preferred

• Must demonstrate exemplary verbal and written communication skills

• Ability to make sensitive management decisions, maintain composure and remain objective even when dealing with emotional topics, and facilitate crucial conversations when needed

• Demonstrate organizational skills

• Minimum one year of direct support experience is preferred

• Ability to create and maintain a positive work environment built on respect.

• Experience using Microsoft word, Outlook, and Excel

• A valid NYS driver’s license that is in compliance with Agency standards

Our Commitment to Equity and Justice

We believe that people are entitled to dignity, respect, equity and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity.

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Job LocationsUS-NY-Rochester and surrounding areas

Job ID 2026-12998

Category Human Services