911 Communications Specialist

This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4879126 WASHINGTON COUNTY Job Description 911 Communications Specialist Washington County Courthouse, 280 North College Avenue, Fayetteville, Arkansas 72701 ? phone: (479) 444 1700 ? fax: (479) 444 1731 ?Website: https://www.washingtoncountyar.gov/ Washington County 911 Communications Specialist Job Description Job Code: Grade 11 Exempt: No Department: Sheriff's Office Reports To: 911 Communications Specialist Supervisor Location: Sheriff's Office Date Prepared: October 11, 2018 Date Revised: September 5, 2024 Safety Sensitive: This position is designated as safety/security sensitive and is subject to pre-employment, reasonable suspicion and random drug and alcohol screening. This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and minimum qualifications of this job. The incumbent(s) may be required to perform job related responsibilities and tasks other than those stated in this job description. Nothing in this job description restricts managements right to assign or reassign job-related responsibilities and tasks to this job at any time. Certain functions are understood to be essential; these include, but are not limited to, attendance, getting along with others, working a full shift, and dealing with and working under stress. Any essential function of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant only to the extent medically and reasonably feasible Regular and Reliable attendance required GENERAL DESCRIPTION OF POSITION The 911 Communication Specialist is a unique position due to the specialized knowledge, skills and training that are required to be able to excel in this type of profession. The 911 Communications Specialist is an emergency professional and the first point of contact for citizens where life and property are threatened and need immediate emergency assistance from police, fire or medical services. This is a high- intensity occupation where working fast paced, stressful, life and death emergency decisions will be made daily. The 911 Communication Specialist is responsible for answering both 911 emergency and non-emergency lines, creating a call for service (CFS), typing "live" accurate information from the caller, while sending the appropriate emergency responders to the correct location. Time is always critical, so multi-tasking WASHINGTON COUNTY Job Description 911 Communications Specialist Washington County Courthouse, 280 North College Avenue, Fayetteville, Arkansas 72701 ? phone: (479) 444 1700 ? fax: (479) 444 1731 ?Website: https://www.washingtoncountyar.gov/ skills are a must when dispatching all types of calls. Requires operating a multi-channel emergency radio system to dispatch emergency responders, while transmitting information and messages upon request, according to policies and procedures. This position monitors public safety units in the field, retrieves and enters pertinent data into ACIC/NCIC computer systems, operates 911 emergency equipment, TDD/TTY and other related communications equipment. The 911 Communication Specialist is the first person "on the scene" and a vital link in an emergency, ensuring detailed, immediate and accurate information is communicated between all responders, affecting the safety of both the citizen in need and all responding personnel. Through the actions of the Communication Specialist, lives are saved and property protected while assisting the public in their time of need. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provide and maintain a positive customer service attitude at all times with public, co- workers and supervisors. 2. Responsible for operating a communications console and related communications equipment while answering incoming 911 emergency and non-emergency phone calls and collecting accurate information from callers, then disseminating that information to responding emergency units or agencies. 3. Responsible for prioritizing call answering, e.g., 911 lines/non-emergency lines, use of proper call greeting, projecting a professional demeanor while providing calming