Manager - Technology Operations Engineering
Phoenix, AZ · HybridFull-time$123–215K/yrSeen 5 days agoSeen in employer's feed 5 days ago
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Job overview
The Manager, Technology Operations Engineering oversees technical services and solutions across the business, coordinating with senior leadership, clients, and technical teams to deliver technology services and implement best practices. The role leads application and technology operations teams, manages incident response and network infrastructure, and oversees system maintenance and technology projects. It is based in Phoenix in a hybrid work arrangement.
Skills & qualifications
Skills
Qualifications
Full job description
Manager - Technology Operations Engineering
Phoenix, AZ, United States(Hybrid)
Job Description
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
Manager, Technology Operations Engineering oversees the delivery of technical services and solutions across the business, and coordinates with senior leadership, clients, and other technical teams to drive successful technology service outcomes and implement best practices.
Responsibilities
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Provides leadership, guidance, and coaching to applications engineering teams, supporting training and development of best practices
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Oversees the incident management process, ensuring timely resolution of issues and minimizing downtime, ensuring solutions meet business requirements, timelines, and quality standards, and align with strategic goals
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Collaborates with stakeholders effectively including senior management, to provide updates on technology operations and ensure alignment with business objectives
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Leads the management and maintenance of network infrastructure, monitoring network performance, troubleshooting connectivity issues, and supporting the implementation of network security measures
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Oversees the implementation of system upgrades, updates, and backups, and ensure the maintenance of hardware and software systems
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Leads and collaborates with cross-functional teams to complete technology projects and initiatives, contributing to the development of operational policies and procedures, and identifies areas for improvement
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Ensures the team follows best practices, industry standards, and company policies for technology operations and technical services, including maintaining secure processes
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May or may not manage and lead a team of technology operations colleagues, enabling a culture of continuous learning, growth opportunities, and inclusivity for all individual colleagues and teams
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May or may not provide leadership, guidance, and coaching to technology operations teams, supporting training and development of best practices
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May or may not recruit colleagues with relevant experience, and develop, reward, and energize an effective team
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Collaborates and co-creates effectively with teams in product and the business to align technology operations and service initiatives with broader business objectives
Qualifications
Education Qualifications:
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Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience
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Knowledge of network protocols and technologies
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Knowledge of scripting languages (e.g., PowerShell, Python) for automation tasks
Work Experience:
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Experience in cloud administration, IT asset management and automation tools and / or Site Reliability Engineering (SRE) in a technology or financial services organization
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Experience in managing and maintaining technology infrastructure, including servers, networks, and cloud services
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Experience in system administration, network configuration, and troubleshooting
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Experience in technology operations work
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Experience in cloud platforms such as AWS, Azure, or Google Cloud
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Licenses and Certifications:
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Certification such as CompTIA A+, Network+, or Security+ is a plus
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Public Cloud certification is a plus
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
Job Info
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Job Identification 26016038
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Job Category Technology
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Posting Date 11/04/2026, 07:00 AM
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Apply Before 11/11/2026, 07:00 AM
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Degree Level High School Graduate
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Job Schedule Full time
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Job Shift Day
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Locations AMEX 18850 North 56th Street, Phoenix, AZ, 85054, US(Hybrid)
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Salary Range $123000 - $215250 annually + bonus + benefits
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Career Area Technology
Return to Jobs List (https://careers.americanexpress.com/en/sites/CX\_1/jobs)
How this job compares
Set against the 2,386 open Engineering Management jobs on Olive Jobs, counted November 11, 2026.
- Pay
- This posting$123–215K/yr
- Arizona median$139–254K/yr33 salary ranges
- US median$145–265K/yr1,963 salary ranges
This range's midpoint, $169K, is 12% below the Arizona median midpoint ($193K) — in the middle half of Engineering Management salary ranges in Arizona.
- Openings
- Olive Jobs lists 46 open Engineering Management jobs in Arizona and 2,386 across the US. 7% of them nationwide are listed as remote or flexible.
- Hiring the most in Arizona
- Oracle7 open
- Northrop Grumman3 open
- WSP USA3 open
- Experience
- Engineering Management postings that state a minimum ask for 8 years of experience at the median; the middle half ask for 5 to 10 years (2,049 postings).
- Education
- 886 of the 2,386 open Engineering Management jobs (37%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 11, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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