Service Desk Attendant
Monona, WIFull-time$18.32/hrSeen 3 days agoSeen in employer's feed 3 days ago
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At a glance
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Job overview
The Service Desk Attendant provides front-line assistance to patients and visitors, creating a welcoming and supportive environment. The role includes greeting guests, directing them to departments, assisting with paperwork, sharing updates about wait times and provider availability, and responding to inquiries. It also supports payment and insurance questions, maintains patient records, and routes calls while following confidentiality and organizational standards.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
17003BR
FTE: 1.0
Shift: Mon-Fri 9a-5:30p.
Compensation: $18.32+
Hours Per Week: 40
Weekends: No
Benefit Eligible
Shift: Mon-Fri 9a-5:30p.
If you’re energized by helping people feel supported from the moment they walk through the door, this role might be a great fit for you!
As an Experience Specialist, you’ll play a key role in creating a smooth, welcoming, and supportive environment for patients and visitors. This position provides front‑line assistance by greeting guests, guiding them to the appropriate departments, and helping with required paperwork to ensure an efficient visit.
Key Responsibilities & Skills:
Provide a professional, welcoming first point of contact for patients and visitors, offering information on services and procedures.
Keep patients and families informed about wait times, provider availability, and any delays.
Address general inquiries and concerns with empathy, escalating complex issues as needed.
Offer guidance on charges, payment processes, and insurance procedures.
Maintain accurate and up to date patient records in the electronic medical records (EMR) system.
Answer and route incoming calls, providing basic information as appropriate.
Ensure all interactions and data handling follow confidentiality and UPH standards.
Why UnityPoint Health – Meriter?
At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in. Here are just a few:
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Expect paid time off, parental leave, 401K matching and an employee recognition program.
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Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
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Tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
UnityPoint Health - Meriter and UW Health work closely together to deliver exceptional healthcare services to our community.
Join our team of experts and make a difference with UnityPoint Health.
Required Qualifications:
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High School Diploma or equivalent required.
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Previous customer service experience in a hospital or healthcare setting is preferred.
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Prior receptionist, administrative, or clerical experience is preferred.
EEO/M/F/D/V
How this job compares
Set against the 1,159 open Patient Services jobs on Olive Jobs, counted November 11, 2026.
- Pay
- This posting$18.32/hr
- US median$20–27/hr639 hourly ranges
This rate, $18.32/hr, is 19% below the US median midpoint ($23/hr) — in the lowest quarter of Patient Services hourly ranges across the US.
- Openings
- Olive Jobs lists 28 open Patient Services jobs in Wisconsin and 1,159 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in Wisconsin
- UnitedHealth Group9 open
- Advocate Health4 open
- PREVEA HEALTH2 open
- Experience
- Patient Services postings that state a minimum ask for 1 year of experience at the median; the middle half ask for 1 to 2 years (666 postings).
- Education
- This posting asks for a high school diploma; 659 of the 1,159 open Patient Services jobs (57%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 11, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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