Sr Operations Admin
SUPERIOR, WIJobSeen 5 days agoSeen in employer's feed 5 days ago
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At a glance
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Job overview
The Sr Operations Admin performs clerical and administrative functions across hub and station operational areas, including linehaul, quality assurance, and customer service. The role supports management with data entry, reporting, audit activity, and customer inquiries. Depending on the assigned area, duties may also include package research and handling, loss-prevention tasks, or linehaul settlement and documentation support.
Skills & qualifications
Skills
Qualifications
Full job description
JOB REQUIREMENTS: Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer's first line of contact for a variety of issues. Essential Functions Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone Reviews, researches and/or enters data in various systems to support respective functional area Compiles data and provides various regular and adhoc reports to management for review and determination Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review In addition to the above essential functions, the following functional area assignments have additional essential functions as noted below: Additional Quality Assurance/Loss Prevention essential functions: Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management Additional Linehaul essential functions: Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution Performs other duties as assigned. Minimum Education High School Diploma or GED required Minimum Experience Four (4) years customer service,... For full info follow application link. EOE, including disability/VETs ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/11092D5DB38B4242
How this job compares
Set against the 34,004 open Customer Service jobs on Olive Jobs, counted November 5, 2026.
- Pay
- This postingNot listed
- Wisconsin median$45–57K/yr67 salary ranges
- Wisconsin median$18–21/hr282 hourly ranges
- Openings
- Olive Jobs lists 1,041 open Customer Service jobs in Wisconsin and 34,004 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Wisconsin
- McDonald's125 open
- Walgreens57 open
- Home Depot54 open
- Experience
- This posting asks for at least 4 years of experience — more than three in four Customer Service postings that state a minimum ask for (median 1 year, across 8,844 postings).
- Education
- This posting asks for a high school diploma; 11,195 of the 34,004 open Customer Service jobs (33%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 5, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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