Economic Support Specialist I

JOB REQUIREMENTS: WHAT YOU WILL DO The purpose of this position is to assess, determine eligibility, and provide case management services for Federal, State, and County economic support-related programs for the residents of Jefferson County. SOME ESSENTIAL RESPONSIBILITIES You will be successful in this role by completing the following tasks and responsibilities: Operates in the County Call Center, assisting customers with benefit applications, questions, concerns, changes, general information, and understanding of programs. Interviews applicants in person and by telephone and electronically processes application to determine eligibility for services by gathering client's financial and non-financial data, entering data accurately into various computer systems, and assisting clients in completing forms appropriately. Understands Federal and State policies for all programs, with the ability to interpret program benefits and eligibility requirements. Evaluates clients' need for services offered by other agencies. Refer clients to needed services. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. ***** APPLICATION INSTRUCTIONS: Apply Online: www.jeffersoncountywi.gov