Customer Support Technician I
MILWAUKEE, WIJobSeen 1w agoSeen in employer's feed 5 days ago
Most applications go out cold — see where you stand first. No sign-up to start.
Watch jobs like this. New roles like this one near MILWAUKEE, WI, by email.
Don't just apply. Show up ready.
Olive works from this exact posting.
At a glance
Olive lists jobs from US employers, including remote roles you can work from the United States.
Job overview
The Technical Flex Support Specialist provides post-sales customer support for Motorola Solutions’ Flex Computer Aided Dispatch solution. The role answers technical questions and resolves issues involving proprietary software in Windows and Linux environments, with support for other products potentially required. It serves end users through multiple channels and addresses hardware, software, operating system, network, and application issues.
Skills & qualifications
Skills
Qualifications
Full job description
JOB REQUIREMENTS: Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.Department OverviewAt Motorola Solutions, safety and security are at the heart of everything we do. Our Flex Support team builds and connects technologies to help protect people, property, and places. We foster the collaboration that is critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.Job Description The Technical Flex Support Specialist is responsible for providing post-sales customer support for the MSI Flex Computer Aided Dispatch solution. This involves answering technical questions and resolving technical issues for customers running the Flex proprietary software in Windows and Linux environments. Supporting other MSI products may also be required. This role requires an adaptable, customer-service-oriented professional who can manage diverse technical challenges, ensuring efficient support delivery and high user satisfaction. Key Responsibilities: Deliver first- and second-level technical support to end-users via phone, email, chat, and in-person channels. Troubleshoot and resolve technical issues for the Flex Computer Aided Dispatch solution spanning hardware, software, operating systems, network connectivity, and applications. Configure, deploy, and maintain end-user devices, including desktop computers, laptops, mobile devices, and peripherals. Install, configure, and provide ongoing support for various software applications. Assist with network diagnostics, resolving basic network issues and connectivity problems. Create and maintain knowledge base documentation for common issues, troubleshooting processes, and resolutions. Escalate complex technical issues to higher-level support teams or subject matter experts as necessary. Ensure issues are fully resolved by following up with end-users. Adhere to ITIL or other relevant IT service management best practices. Maintain flexibility for shift work and on-call rotations. Job Requirements: Proven hands-on experience in a dedicated technical support role. Strong knowledge of Windows and/or Linux operating... For full info follow application link. Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/3FA2A58FF45D452A
You've read the whole posting — now see how you match it.
