Operations Manager

About the Role:

As a CBRE Operations Manager, you will be responsible for providing operational and financial support to the Account Leader and their team, working on a customer account, ensuring contractual requirements are delivered.

This job is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.

What You'll Do:

• Respond to client inquiries and concerns, ensuring prompt and quality service delivery, and conduct follow-ups to ensure customer satisfaction.

• Understand the scope of the customer contract and ensure that all work is carried out accordingly.

• Be a financial and operational systems champion. Propose initiatives to implement cost-saving opportunities in order to achieve customer and financial savings targets.

• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.

• Review processed invoices and ensure accurate cost center coding.

• Coordinate the billing application, calculating margins, raising invoices and submitting to clients.

• Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.

• Ensure consistent delivery of core operational and financial outputs on the account.

• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open Purchase Orders.

• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.

• Gather and analyze data to identify and resolve complicated, unprecedented issues. Potential recommendation of new methods might be required.

• Recommend enhancements to current procedures and solutions to boost the team's efficiency.

• Provide formal supervision to third party vendors. Monitor their schedule and tasks.

• Prepare ad hoc data reports for revenue, expenses, and other business metrics. Evaluate trends to identify opportunities to improve financial performance. Manage the monthly forecasting process for assigned clients or regions.

• Facilitate the communication of policies, procedures, and initiatives to create consistency across the region.

• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.

• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.

• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You'll Need:

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.

• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.

• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.

• Effective communication in this role is not just a soft skill; it is a strategic tool for managing risk and driving client confidence. The Operations Manager must act as a filter, ensuring that all information shared with internal stakeholders and the client is high-signal, objective, and actionable.

• Maintain an uncompromising standard for written deliverables, ensuring every report, proposal, and client correspondence is technically precise and directly addresses the client's business concerns.

• Develop the executive presence to lead high-stakes client meetings, communicating with directness and authority to guide the discussion toward consensus and resolution on critical operational matters.

• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Extensive organizational skills with a strong inquisitive mindset.

• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts and markups.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

Why CBRE:

We lead by example, guided by the needs of the cities we inhabit, the communities we build, and the world we live in.

The more perspectives we have, the more dimensions we’re able to see. A culture of respect, integrity, service, and excellence shapes our approach to every opportunity.

Our competitive and comprehensive benefits program was designed to make sure you feel valued with benefits that support the mental, physical, emotional, and financial health of you and your family.

Maintain your career momentum with the best tools and training in the industry. You’ll have everything you need to thrive in your role: challenging work, dedication to results, fast-paced assignments, and a culture of constant learning.

Diversity, equity, and inclusion (DE&I) are more than just values- they’re a competitive advantage. By crafting a place where our employees are recognized for their contribution and given a chance to grow, we regularly open ourselves and our business opportunities.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Operations Manager position is $82,000 annually and the maximum salary for the Operations Manager position is $100,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)