Help Desk Analyst

Description We are looking for a Help Desk Analyst to support end users by resolving technical issues and delivering reliable day-to-day IT assistance in San Antonio, Texas. This contract position with potential for a permanent role is ideal for someone who communicates clearly, stays composed in a fast-paced environment, and enjoys helping people navigate hardware, software, and access-related challenges. The role will focus on ticket-based support, account administration, collaboration tools, and device troubleshooting across a diverse technical environment.

Responsibilities:

• Manage incoming support requests through the FootPrints ticketing platform, document resolutions, and maintain accurate service records.

• Troubleshoot issues involving Microsoft Teams, desktop applications, and general end-user connectivity to restore productivity quickly.

• Administer user accounts and access permissions within Active Directory, including routine updates and account support.

• Provide technical assistance for Windows and Mac computers, mobile devices, and common peripheral hardware used across the organization.

• Support Apple and Android devices by assisting with setup, configuration, and basic troubleshooting needs.

• Assist with hardware rollouts, device deployments, and configuration tasks to ensure equipment is ready for business use.

• Coordinate with internal IT teams and vendors when issues require escalation or specialized technical expertise.

• Deliver customer-focused support with professionalism, patience, and clear communication during every user interaction. Requirements • Experience providing help desk or desktop support in a detail-oriented IT environment.

• Working knowledge of Active Directory for user administration and access-related tasks.

• Familiarity with Microsoft technologies, including Microsoft Teams and standard desktop support tools.

• Ability to troubleshoot Mac computers, Apple devices, Android devices, and general computer hardware.

• Exposure to ticketing systems such as FootPrints or similar service management platforms.

• Understanding of device configuration, deployment activities, and basic configuration management practices.

• Strong interpersonal skills with a calm, dependable approach to supporting end users.

• Experience with environments that may include Cisco or Citrix technologies is preferred. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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