ASST BRANCH MANAGER

Join Our Team as an Assistant Branch Manager Lead with Purpose, Develop Your Team, and Make a Local Impact!Are you a customer-focused banking professional with a passion for leadership, teamwork, and community banking? Were looking for a motivated, results-driven individual to support branch operations, develop employees, and help deliver an exceptional customer experience.In this important role, youll work alongside the Branch Manager to strengthen customer relationships, identify sales and referral opportunities, maintain operational excellence, and empower branch staff to succeed. Youll also have the opportunity to step into a leadership role in the Branch Managers absence while contributing to the overall success of the branch.If youre ready to grow your career with a community bank that values leadership, teamwork, customer service, and local impact wed love to meet you!Job OverviewWe are seeking a dedicated Assistant Branch Manager to support the daily operations and success of our Pine Bush, NY location. This role is responsible for delivering high-quality customer service, assisting with sales and business development initiatives, overseeing branch staff, and ensuring compliance with bank policies, procedures, and applicable regulations.The ideal candidate will have a strong background in financial services, excellent interpersonal and communication skills, and the ability to coach and develop employees while maintaining a strong focus on accuracy, security, and customer satisfaction.Reporting to the Branch Manager, the Assistant Branch Manager plays a key role in achieving branch goals, supporting employee performance, identifying customer needs, and ensuring continuity of branch operations in the Branch Managers absence.Summary of Duties and Responsibilities * Customer Service & Relationship Development: Provide advanced customer service, including opening new accounts, processing loan applications, and responding to complex customer inquiries. Use a needs-based sales approach to identify customer needs, recommend appropriate products and services, and refer customers to the appropriate business partners. * Team Leadership & Employee Development: Provide leadership, guidance, and ongoing training to branch staff, including the Branch Team Lead, Teller Team Lead, and Tellers. Support employee development in product knowledge, sales, customer service, and compliance. Conduct regular one-on-one meetings and maintain accurate employee performance records. * Branch Operations & Management: Assist the Branch Manager with daily branch operations and assume responsibility for the branch in their absence. Monitor workflow, support staff performance, and help ensure the branch operates efficiently while meeting established service and operational goals. * Compliance, Security & Risk Management: Maintain current knowledge of branch security procedures and bank policies. Monitor lobby activity, assist with the prevention and response to potential fraud incidents, and ensure compliance with applicable laws and regulations, including Bank Secrecy Act (BSA), USA PATRIOT Act, and Office of Foreign Assets Control (OFAC) requirements. * Audit & Transaction Oversight: Coordinate and complete required branch and teller audits, ensuring accuracy and compliance with established procedures. Oversee transaction processing, including checking, savings, and loan-related transactions, and assist with teller responsibilities during peak business hours or as needed. * Sales, Reporting & Branch Performance: Support branch sales initiatives by identifying cross-selling opportunities and connecting customers with appropriate banking partners. Prepare and review reports related to branch performance, business volume, deposits, loan portfolios, and audit results to support the achievement of branch goals.Why Join Walden Savings Bank?At our core, we believe in investing in our people. When you join our tea