Client Support Associate
Intercontinental Exchange (ICE)
Jacksonville, FLJobSeen 2 days agoSeen in employer's feed 2 days ago
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At a glance
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Job overview
The Client Support Associate provides technical and business support to customers using ICE Mortgage Technology products, services, platforms, and workflows. The role resolves customer questions, concerns, and errors, and may manage escalated issues or assist with complex troubleshooting. Supported products include MLS, Paragon, and Paragon Connect. The schedule is 11:00 a.m.–8:00 p.m. ET or 12:00 p.m.–9:00 p.m. ET.
Skills & qualifications
Skills
Qualifications
Full job description
The Client Support Associate acts as a subject-matter and product-area specialist to provide technical and business support to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Associate endeavors to deliver complete resolutions in a timely and consistent manner to address our customers’ questions, concerns, and errors encountered in their use of, and interaction with ICE Mortgage Technology product and services within their business. The Client Support Associate may be deployed virtually to manage and drive resolution of escalated customer issues and may be called upon to assist support analysts in complex troubleshooting efforts.
Products supported include: MLS, Paragon, Paragon Connect
Work Hours: 11:00 am to 8:00 pm ET OR 12:00 pm to 9:00 pm ET
Responsibilities
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Performs customer support functions via phone and email
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Reviews legal descriptions to establish identity of property
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Researches and gathers information for tax issues, e.g., delinquent tax lawsuits, delinquent and/or missing tax bills
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Investigates property value and/or property exemption discrepancies
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Researches tax and fee discrepancies for mortgage closings, title issues
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Keeps abreast of changes in state property tax/fee laws
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Performs other related duties as assigned.
Knowledge and Experience
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A high school diploma or GED is required for this role
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Requires one (1) year customer support/help desk experience, mortgage servicing or origination experience
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Real Estate experience preferred
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Excellent customer service skills
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Ability to apply knowledge from one situation to the next to solve problems
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Ability to handle projects commensurate with job expectations
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Requires excellent presentation, writing, organizational, analytical, and problem-solving skills
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Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
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Excellent oral and written communication skills
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Flexibility, versatility, dependability
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Ability to prioritize and manage work in fast paced high volume environment
#LI-SF1
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
How this job compares
Set against the 2,126 open Customer Support jobs on Olive Jobs, counted November 7, 2026.
- Pay
- This postingNot listed
- Florida median$60–85K/yr23 salary ranges
- Florida median$21–32/hr26 hourly ranges
- Openings
- Olive Jobs lists 68 open Customer Support jobs in Florida and 2,126 across the US. 13% of them nationwide are listed as remote or flexible.
- Hiring the most in Florida
- OPOWER7 open
- Oracle5 open
- Intercontinental Exchange (ICE) (this employer)4 open
- Experience
- This posting asks for at least 1 year of experience — less than three in four Customer Support postings that state a minimum ask for (median 3 years, across 1,375 postings).
- Education
- This posting asks for a high school diploma; 602 of the 2,126 open Customer Support jobs (28%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 7, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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