Sr Product Manager, Technical — Enterprise GenAI Tools & Platforms

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Job Overview This role is critical for managing the enterprise GenAI platforms and MCP server requests as complex technical products that align with business objectives and employee needs within the organization. It involves owning the feature roadmap end to end, including vision, what each platform vendor is releasing, which features T-Mobile turns on, pilots, technical delivery, and stakeholder collaboration with vendors, platform engineers and the review teams that sign off on new capabilities. The role requires integrating employee insights, market analysis, and technical feasibility to prioritize product features and improvements. Success is measured by delivering features that meet business goals, employee satisfaction, time from pilot to production, and technical performance metrics. The work impacts the organization by driving product innovation, operational efficiency, and enhancing employee experiences by getting new GenAI capabilities into employees' hands quickly and safely.

Job Responsibilities

• Own the end-to-end product lifecycle for the GenAI platforms feature roadmap and MCP server requests, ensuring alignment with business goals and customer needs: what is coming, what T-Mobile enables, and when

• Conduct market and customer research to identify opportunities and inform product strategy and roadmap development, including vendor release tracking and feedback from employees in pilots

• Run pilots for new features and MCP servers with clear entry criteria, success measures and feedback loops, and bring a go/no-go recommendation to platform leadership

• Collaborate with cross-functional teams including development, architecture, and stakeholders to drive technical delivery and product releases, including routing each new capability through the required Legal, Cyber and Privacy reviews and taking it to production with the platform support engineer

• Works with outside partners and other third parties, holding GenAI platform vendors to their feature and roadmap commitments

• Analyze quantitative and qualitative data to prioritize features, assess risks, and support decision-making processes

• Manage product backlog and coordinate Agile ceremonies to maintain efficient development flow and address technical debt

• Manages development of adoption tools and training materials, so every enabled feature ships with release notes and guidance employees can use

• Also responsible for other duties/projects as assigned by business management as needed

Required Education and Work Experience

• Bachelor's Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience

• Acceptable areas of study include Computer Science, Engineering, IT or equivalent experience

• 6+ years experience in hands on technical writing production code, solution engineering, or technical architecture in large scale company/application/product environment

• 7+ years of relevant Product Management experience in an agile software product development environment. Advanced level understanding of customer experience

• 7+ years of relevant Product Management experience in an agile software product development environment. Advanced level understanding of customer experience

Preferred Experience

• Experience owning the feature roadmap for an enterprise SaaS, GenAI or collaboration platform where new capabilities come from the vendor

• Experience running pilots or staged rollouts with defined entry criteria, success measures and a go/no-go decision

• Working knowledge of Model Context Protocol (MCP), connectors or API integrations that give AI tools access to enterprise systems

• Experience taking new capabilities through security, privacy and legal review in a large, regulated enterprise

Required Knowledge, Skills and Abilities

• Agile Methodology

• Backlog Management

• Customer Centricity

• Data Analysis

• Problem Solving

• Product Management

• Product Roadmap

• Solution Architecture Design

• Stakeholder Management

• Strategic Alignment

• Technical Design Documentation

• Technical Writing

Preferred Knowledge, Skills and Abilities

• Application Integrations

• Product Launch Planning

• Product Improvements

• Prioritization

• Customer Engagement

Licenses and Certifications

• Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)

• Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)

• At least 18 years of age

• Legally authorized to work in the United States

Travel: Travel Required (Yes/No):

DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No

Total Target Cash Earnings Opportunity: $157,080 - $283,440

National Base Pay Range: $130,900 - $236,200

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ376195&paradox=1

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.