Multi Site Service Manager

Advance your maintenance career with Morgan Properties- Where Growth and Opportunity Await!

Now hiring Multi-Site Service Managers!

We are seeking a Multi-Site Service Manager with a "Whatever It Takes" approach to join our team! In this full-time role, you will be responsible for ensuring that the physical aspects of this 192-unit property at the Ross Ridge Apartments meets company standards and applicable laws. This position serves as the maintenance leader, providing direct oversight of the maintenance teams and having the system access, operational visibility, and decision-making authority needed to manage maintenance operations, team development, vendors, approvals, and overall service performance across the communities.

As a Multi-Site Service Manager, you will be expected to:

• • Establish and manage a 24-hour on-call schedule for multiple sites; respond as necessary.

• Adhere to a preventative maintenance schedule for all property equipment and apartment systems across multiple sites.

• Develop and lead a team of Maintenance Technicians through diagnosing problems and providing a resolution.

• Directly supervise, coach, develop, and hold accountable all maintenance team members across assigned communities, including work assignments, scheduling, performance management, and ongoing development.

• Mentor and guide maintenance technicians to increase their overall knowledge base and skill set.

• Lead maintenance training, onboarding, and technical development initiatives to ensure team members have the tools, knowledge, and support needed to operate successfully across both communities.

• Partner with office team members to provide exceptional service and follow-up to our residents on any maintenance issues that may arise.

• Manage and organize inventory of all maintenance materials.

• Establish a preventive maintenance schedule, make-ready schedule and general work order schedule for team.

• Utilize operational systems, reporting tools, and maintenance platforms to monitor work order completion, preventive maintenance compliance, make-ready progress, team productivity, and overall service performance across both properties.

• Manage vendor and contractor relationships, including scheduling, performance, compliance, quality control, and maintenance-related approvals to ensure efficient and cost-effective service delivery.

• Review and approve maintenance-related expenditures, invoices, and operational requests within established guidelines while partnering with Property Managers and regional leadership to achieve community performance goals.

• Serve as the primary maintenance leader for both communities, with direct oversight of the maintenance teams and the system access, reporting visibility, and operational authority needed to effectively manage staffing priorities, service operations, vendor partnerships, training initiatives, and maintenance performance.

• Regularly inspect community buildings, including vacant units.

• Compensation & Incentives

• Base Pay: $90,000 - $95,000/year

• Up to 100% Rent Discount

• Property Staff Shared Renewal Commissions

• Morgan Essentials: $300 quarterly

• On-Call Appreciation: $15/day for holding the on-call phone

• Medical, Dental, and Vision Benefits

• 401(k) Retirement Plan with Company Match

• Generous Paid Time Off, including 10 holidays per year and sick leave

Hours & Schedule

• Monday – Friday: 8am-5pm

• Must be available and prepared for emergency events

• *Schedule subject to change based on business needs

• What we’ll expect from you:

• Active and valid driver’s license and personal vehicle.

• HVAC/EPA/CFC Certification preferred.

• One-year certificate, 5+ years of related experience, or equivalent education and experience.

• If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Get To Know Us:

Established in 1985, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania, with a corporate office in Rochester, New York. Morgan Properties and its affiliates pursue a diversified investment strategy focusing on multifamily equity investments, commercial mortgage-backed securities, preferred equity, and whole loans. Morgan Properties and its affiliates own and manage a multifamily portfolio comprising over 110,000 units across more than 400 communities in 22 states – the company is consistently one of the largest owners of multifamily in the country.

Additionally, the company has made investments in commercial mortgage-backed securities backed by over $40 billion in multifamily loans. With over 2,500 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise. For more information, please visit www.morganproperties.com.