Family Service Advisor
Peoria, ILFull-timeSeen todaySeen in employer's feed today
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At a glance
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Requirements
Credentials this posting asks for.
Job overview
The Family Service Advisor serves client families by arranging at-need cemetery services and selling pre-need arrangements. The role provides personalized service, generates revenue, and acts as a primary contact for families. It involves prospecting, developing relationships, responding to family needs, and collaborating with funeral directors, location managers, and cemetery staff to support families through services and aftercare.
Skills & qualifications
Skills
Qualifications
Full job description
Our associates celebrate lives. We celebrate our associates.
Accountable for serving client families by making at need cemetery arrangements and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.
Job Responsibilities
Lead Generation
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Holds self-accountable for prospecting a minimum of 1-2 hours each day
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Obtains referrals from families served by the location
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Networks and builds community and civic relationships
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Explains and presents presentations to families served and referred families
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Maintains and tracks activity levels to ensure productivity
Build Rel a tion s hi ps with Families
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Responds to client inquiries in a timely, respectful, sensitive and professional manner
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Connects with families through listening, honest communication and genuine concern
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Develops an understanding of each family’s unique needs and offers solutions that provide value to them
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Stays in touch with families to ensure satisfaction
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Prepares for all appointments and performs all procedures with professionalism and attention to detail
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Follows through on all customer problems and requests
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Builds trust-based relationships to earn the right to ask for referrals
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Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
Teamwork
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Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
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Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
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Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
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Shares family concerns with rest of the SCI team
Minimum Requirements
Education
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High school diploma or equivalent
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1-2 years of college or an equivalent of education and experience
Experience
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High school equivalency and 1-2 years of college or an equivalent of education and experience
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1-2 years of customer service or sales industry experience preferred
Licenses
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Current state/province issued driver’s license with an acceptable driving record
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Insurance license if required by state/province law and as prescribed by each state board
Knowledge, Skills and Abilitie s
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Must be able to pass the Company’s internal presentation certification within thirty days of hire
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Ability to work a number of evenings and or weekends every month
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Ability to drive frequently
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Ability to obtain and maintain an insurance license if required by state/province
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Flexible hours but, at times must have the ability to work up to 12 hours in a day
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Ability to treat others with empathy and respect
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Knowledge of computers and some software
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Customer service skills
Postal Code: 61604
Category (Portal Searching): Sales
Job Location: US-IL - Peoria
Job Profile ID: S00164
Time Type: Full time
Location Name: Davison-Fulton Woodland Chapel Crematory - Peoria Care Center
How this job compares
Set against the 49,186 open Sales jobs on Olive Jobs, counted November 6, 2026.
- Pay
- This postingNot listed
- Illinois median$89–130K/yr1,112 salary ranges
- Illinois median$17–20/hr360 hourly ranges
- Openings
- Olive Jobs lists 1,786 open Sales jobs in Illinois and 49,186 across the US. 8% of them nationwide are listed as remote or flexible.
- Hiring the most in Illinois
- Home Depot99 open
- Accenture50 open
- Enterprise Mobility41 open
- Experience
- Sales postings that state a minimum ask for 4 years of experience at the median; the middle half ask for 2 to 6 years (28,281 postings).
- Education
- This posting asks for a high school diploma; 17,661 of the 49,186 open Sales jobs (36%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 6, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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