Retail Manager 3

Sodexo is seeking a Retail Manager 3 to lead retail operations at Novant Health New Hanover Regional Medical Center, overseeing daily operations, financial performance, customer service, merchandising, and team development

Drive sales, manage inventory and labor costs, maintain operational standards, and develop a high-performing team. Partner with hospital leadership to improve efficiencies, enhance the customer experience, and grow retail food services

About the job

This role puts you at the center of retail operations, where your ability to lead teams, manage priorities, and drive customer satisfaction will be key to success. You’ll play a hands-on role in shaping both team performance and customer experience.

Pay Range: $56270 per year - $72820 per year

What’s in it for you

• You’ll drive daily operations to deliver smooth, efficient, and high-impact retail experiences

• Lead, coach, and grow a motivated team of frontline staff and supervisors

• Build strong connections with customers and ensure their needs are met with care and consistency

• Manage cash handling procedures and ensure POS systems are running accurately and efficiently

• You’ll partner with vendors to keep products flowing and compliance on track

• Bring merchandising and marketing strategies to life, keeping displays fresh and engaging

• Champion a safe, clean, and organized space by upholding all sanitation and safety standards

What you’ll bring

• A sharp eye for detail and a passion for delivering consistent, customer-first service

• Solid experience managing cash handling processes and POS systems with accuracy and accountability

• Strong time management skills with the ability to plan, prioritize, and adapt in a fast- paced environment

• A track record of coaching and developing high-performing teams to achieve operational excellence

• Creative thinking and a willingness to try new ideas to enhance merchandising, marketing, or customer engagement

Requirements

• Education Requirement: Associate’s degree or equivalent experience

• Management Experience: 2 years

• Related Experience: 1 year

What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs

• 401(k) Plan with Matching Contributions

• Paid Time Off and Company Holidays

• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Who we are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. (https://app.smartsheet.com/b/form/dbdf3c39f65e4cd49eda84cc599389ab)