Bars/Concessions Administrator

New Orleans, LA

Full time

R100126388

• Develop, maintain, and distribute event staffing schedules for bartenders, barbacks, concession supervisors, and other assigned hourly positions.

• Coordinate staffing needs with Concessions Managers, Beverage Managers, and senior leadership.

• Review upcoming event calendars, BEOs, attendance projections, and operational requirements to determine staffing needs.

• Maintain accurate employee rosters, availability, assigned locations, and reporting times.

• Ensure schedules are published and communicated within established deadlines.

• Make necessary adjustments for callouts, employee availability, operational changes, and additional staffing requests.

• Maintain backup staffing lists to address last-minute shortages.

• Coordinate scheduling needs for simultaneous events across Caesars Superdome, Smoothie King Center, and Champions Square.

1. Event Staffing & Readiness

• Confirm staffing levels before each event and communicate any shortages or concerns to management.

• Prepare staffing assignments and reporting instructions for event-day operations.

• Ensure employees receive accurate information regarding reporting locations, uniform requirements, and scheduled shifts.

• Coordinate last-minute staffing replacements and schedule changes.

• Support employee check-in and staffing verification as needed.

• Communicate staffing updates to the appropriate department managers.

• Review staffing results after events to identify areas for improvement.

1. Labor Management & Reporting

• Maintain accurate schedules and staffing records within ABI or other designated scheduling systems.

• Monitor scheduled labor against approved staffing plans and labor budgets.

• Prepare estimated versus actual labor reports.

• Track employee attendance, callouts, no-shows, and staffing adjustments.

• Assist management with labor forecasting based on attendance, event type, and historical staffing trends.

• Identify opportunities to improve scheduling efficiency and reduce unnecessary labor costs.

• Provide staffing reports and updates to leadership as requested.

1. Staffing Agency Coordination

• Communicate staffing needs and event requirements to approved third-party staffing agencies.

• Confirm agency staffing commitments, employee counts, and reporting times.

• Coordinate changes in agency staffing requirements before events.

• Track agency attendance and communicate discrepancies to management.

• Ensure agency personnel receive appropriate event instructions, uniform expectations, and check-in information.

• Maintain accurate records of staffing requests and agency confirmations.

1. Employee Communication & Administration

• Serve as a primary point of contact for employee scheduling questions, availability updates, and shift confirmations.

• Maintain organized and accurate employee scheduling records.

• Assist with onboarding coordination and scheduling-system access for new employees.

• Coordinate with Human Resources regarding employee status changes, onboarding requirements, and staffing eligibility.

• Maintain confidentiality of employee information.

• Respond to staffing inquiries professionally and promptly.

• Assist with administrative projects and other duties assigned by department leadership.

Performance Expectations

Success in this role will be measured by the following:

• Staffing schedules are accurate, complete, and distributed on time.

• Staffing shortages are identified and escalated before event day.

• Employee assignments, reporting times, and staffing changes are communicated clearly.

• ABI schedules and employee records are consistently maintained.

• Estimated and actual labor reports are completed accurately and on time.

• Agency staffing commitments are confirmed before each event.

• Department managers receive timely staffing updates.

• Employee callouts and last-minute changes are addressed promptly.

• Scheduling practices support operational readiness and responsible labor management.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.