Engineering Program Manager, AppleCare
Sunnyvale, CAFull-timeSeen 1w agoSeen in employer's feed today
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Job overview
The AppleCare Engineering Program Manager drives diagnostic projects from conceptualization and design through development and deployment. The role works with engineering teams to develop requirements, manage implementation schedules, and coordinate software and systems-related fixes. It also identifies and presents cross-functional risks and their impact on product release readiness and AppleCare initiatives.
Skills & qualifications
Skills
Qualifications
Full job description
Weekly Hours: 40
Role Number: 200691999-3956
Summary
In AppleCare, we believe in providing world-class support to our customers for the devices they have purchased. In this role, you will drive cross-functional diagnostic projects that directly impact the customer experience. Join us and help uphold the high standards of support Apple is known for.
Description
As an AppleCare Engineering Program Manager, you will drive the overall execution of diagnostic projects from conceptualization and design to development and deployment. You will work closely with engineering teams to develop requirements, drive implementation schedules, and coordinate fixes for software and systems-related issues. Additionally, you will identify and present cross-functional risks, potential issues, and their impact on new product release readiness and other key AppleCare initiatives.
Minimum Qualifications
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Bachelor's Degree in Computer Science or a related technical field, or equivalent practical experience with 7+ years of experience in an engineering program management or related role.
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Track record of managing software projects.
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Background directing cross-functional teams through the project lifecycle.
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History of coordinating end-to-end programs from design to release.
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Knowledge of operating systems, including iOS, macOS, iPadOS, and watchOS.
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Familiarity with executing product development processes.
Preferred Qualifications
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Background managing projects with low-level hardware integration dependencies.
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Understanding of diagnostic software features and systems architecture.
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Capability to negotiate effectively and lead risk management efforts.
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Ability to communicate technical issues clearly to diverse audiences.
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Agility to adapt to shifting priorities and navigate ambiguity.
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Collaboration skills to foster inter-team coordination and drive alignment.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
How this job compares
Set against the 10,754 open Program Management jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This postingNot listed
- California median$148–220K/yr1,083 salary ranges
- California median$34–49/hr39 hourly ranges
- Openings
- Olive Jobs lists 1,349 open Program Management jobs in California and 10,754 across the US. 5% of them nationwide are listed as remote or flexible.
- Hiring the most in California
- Northrop Grumman59 open
- Amazon55 open
- Apple (this employer)49 open
- Experience
- This posting asks for at least 7 years of experience; Program Management postings that state a minimum ask for 7 years at the median (9,229 postings).
- Education
- 4,238 of the 10,754 open Program Management jobs (39%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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