Genuine Parts / NAPA logo

Counter Service

Genuine Parts / NAPA

Aurora, ILFull-time$21.5/hrPosted 2w agoStill listed 6 days ago

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At a glance

Compensation
$21.5/hr
Location
Aurora, IL
Schedule
Full-time
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Requirements

Credentials this posting asks for.

Valid Driver's License

Job overview

NAPA is hiring a Counter Service team member to source parts for fleet customers, answer questions, and help ensure customers receive the correct parts. The role involves interacting with customers, technicians, management, and other team members in a shop environment. Automotive parts experience is preferred, while willingness to learn is also accepted. The position offers a starting hourly rate of $21.50 and includes benefits.

Skills & qualifications

RequiredNice to have

Skills

Automotive Parts KnowledgeCustomer ServiceParts SourcingVerbal CommunicationWritten CommunicationListeningCustomer EmpathyCatalogingInventory Management Systems

Qualifications

Valid Driver's LicenseParts Store or Automotive ExperienceHigh School Diploma or GEDTechnical or Trade School Courses or DegreeAirport Ground Support Equipment ExperienceASE Certifications

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match
Paid Time Off
Parental Leave
Tuition Assistance

Full job description

We are so much more than a Parts Store and we are looking for even more great talent to join our NAPA family! As a NAPA Automotive Parts Specialist, you don’t have to be able to tear a motor down and rebuild it (however, if you can, that’s awesome), however it is preferred to have a background and knowledge of automotive parts. A NAPA Automotive Parts Specialist is a great opportunity whether you are looking to spend your career with us as a Parts Specialist, want to work day or night or you just want to get your foot in the door with us to explore other careers at some point – We welcome you!

What you will be doing:

  • Provide and source parts for specialized equipment for our fleet customers
  • Use your parts knowledge to assist other NAPA team members and answer questions for customers
  • Provide outstanding customer service and interact with management and technicians
  • Bring customer focus and high energy to our fast-paced environment.
  • Ask appropriate questions to ensure correct parts are researched and sourced.
  • Inform customers on parts availability.

This is the right opportunity for you if you:

  • Genuinely enjoy helping our fleet customers with their parts and service needs
  • Have gained your parts experience by working in the automotive industry or have gained experience tinkering with/repairing cars & trucks
  • Want to gain or grow your parts experience by working on a team with other NAPA parts professionals
  • Want to join a team where you can learn and grow your career – the opportunities are endless!

What you’ll need:

  • Valid Driver’s License
  • Previous experience in a parts store or automotive industry or at least a willingness to learn all things auto parts
  • High School Diploma or GED. Technical or Trade school courses or degree
  • Excellent verbal and written communication skills
  • Great listening skills and empathy for customer
  • Ability to work on or around an airport environment in a shop environment

And if you have this, even better (not a deal breaker if you don’t):

  • Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
  • Experience in airport ground support equipment
  • Knowledge of cataloging, sourcing, AND/OR inventory management systems, a plus
  • Entirely customer-centric (external/internal)
  • ASE Certifications

What’s in it for you:

  • Competitive Pay
  • Benefits include: Medical, Dental, Vision, 401K w/match, paid holidays and vacation, NAPA discount, tuition reimbursement and more!
  • A Culture of promotion from within, using your creativity, finding solutions/fixes, and where no 2 days or career paths are the same!
  • Great training, and ongoing development with support from multiple leaders/your team

This position offers a starting hourly rate of $21.50. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications. We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process.

Benefits: Health Insurance: Comprehensive medical, dental, and vision plans. Retirement Plan: 401(k) with company match. Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs.

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

How this job compares

Set against the 33,881 open Customer Service jobs on Olive Jobs, counted November 4, 2026.

Pay
  • This posting$21.5/hr
  • Illinois median$17–20/hr822 hourly ranges
  • US median$18–23/hr16,782 hourly ranges

This rate, $21.50/hr, is 16% above the Illinois median midpoint ($19/hr) — in the middle half of Customer Service hourly ranges in Illinois.

Openings
Olive Jobs lists 1,131 open Customer Service jobs in Illinois and 33,881 across the US. 1% of them nationwide are listed as remote or flexible.
Hiring the most in Illinois
Experience
Customer Service postings that state a minimum ask for 1 year of experience at the median; the middle half ask for 1 to 2 years (8,827 postings).
Education
This posting asks for a high school diploma; 11,199 of the 33,881 open Customer Service jobs (33%) ask for a high school diploma or higher.

Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.

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